Telecommunications and internet

  • The ACCC is responsible for the economic regulation of the telecommunications sector. This includes the National Broadband Network (NBN) and mobiles services.
  • We work to protect consumers in this sector. We promote competition, remedy market failure, and allow access to essential infrastructure.
  • Our work is done under the Competition and Consumer Act 2010 as well as other legislation.


Title Type Status
NBN Co SAU variation (November 2022) Undertaking variation Application received

On 29 November 2022, NBN Co lodged a variation to its Special Access Undertaking (SAU) with the ACCC.

Audit of telecommunications infrastructure assets record keeping rules Monitoring Submissions due
October 2021

The ACCC made the Audit of Telecommunications Infrastructure Assets - Record Keeping Rules (Infrastructure RKR) in December 2007. The RKR requires specified carriers to report on the locations of their core network and customer access network (CAN) infrastructure.

Superfast broadband access service (SBAS) final access determination inquiry 2021 Access determination Ongoing
19 July 2021

On 19 July 2021 the ACCC commenced a public inquiry to make a final access determination for the superfast broadband access service (SBAS) following its decision to declare the service.

NBN Wholesale Market Indicators Report Policy development Ongoing
15 December 2022

The ACCC proposes to publish a NBN Wholesale Market Indicators report which would provide, on a quarterly basis, visibility over the development of the wholesale market for NBN access services.

Service quality and network performance record keeping rule for superfast broadband networks Monitoring Ongoing

The ACCC is proposing to develop a new record keeping rule (RKR) to collect service quality and network performance information from NBN Co and in the future other superfast broadband network providers.

Measuring Broadband Australia program Monitoring Ongoing
31 August 2021

The Measuring Broadband Australia program provides Australian consumers with accurate and independent information about broadband performance to assist their purchasing decisions.

NBN Co SAU variation (March 2022) Undertaking variation Finalised
30 November 2022

On 29 March 2022, NBN Co lodged a variation to its Special Access Undertaking (SAU) with the ACCC. NBN Co's proposed SAU variation followed an extensive industry consultation process hosted by the ACCC during the second half of 2021 to consider the future regulatory framework for the NBN.

Regional mobile infrastructure inquiry 2022-23 Inquiry Ongoing

On 31 March 2022, the Australian Government announced that it had directed the ACCC to conduct an inquiry into towers used in the supply of mobile telecommunications and other radiocommunications services in regional areas, and into the feasibility of providing mobile roaming during natural disasters or other emergencies.