About the structural separation of Telstra
In 2010, the Australian Government introduced legislation to reform the telecommunications industry. This included a framework to bring about the structural separation of Telstra.
Telstra’s legacy fixed line services are being migrated to the wholesale-only National Broadband Network (NBN). Migration occurs as the NBN rolls out across the country. Customers with access to the NBN have a choice of retail service providers.
Telstra has a structural separation undertaking in place. It contains several obligations to promote competition during the migration process. See Telstra's structural separation undertaking for more information.
For the current rollout status, see NBN progress reports.
What we do in monitoring Telstra’s compliance
The ACCC has a role in monitoring and assessing compliance with:
- Telstra’s structural separation undertaking. Its obligations are designed to promote competition during the National Broadband Network (NBN) rollout and migration of services.
- Telstra’s migration plan. This is part of the structural separation undertaking. It sets out the steps Telstra is taking to migrate voice and broadband services to the NBN from Telstra’s legacy copper and hybrid fibre networks.
The Migration Plan sets out the steps that Telstra will take to progressively migrate voice and broadband services from its copper and Hybrid Fibre Coaxial networks to the NBN.
On 19 June 2013, the ACCC approved two minor variations to Telstra's SSU.
On 2 September 2016 the ACCC released a report finalising its assessment of the NBN Co-Telstra service delivery agreements.
This project page contains Telstra’s submission of required measures 1(a) and 1(b), which relate to ‘pull through’ NBN connection processes.
This project page contains Telstra’s submission of required measures 2, 3, 4 and 6.
Telstra’s migration plan requires it to develop six 'required measures' that relate to the operating processes Telstra will follow when disconnecting customers from its copper and HFC networks.
This project page contains information and correspondence about Telstra’s Roadmap and Work Plan for the development of the required measures.
On 6 March 2012, Telstra's Structural Separation Undertaking and Migration Plan came into force.
Prior to the commencement of the Structural Separation Undertaking (SSU), Telstra was subject to an operational separation framework which was intended to promote equivalence between Telstra wholesale and retail customers.
