National Disability Insurance Scheme
Businesses that supply NDIS supports must comply with the Australian Consumer Law.
Specialist disability accommodation relies on private investment. Make sure your contract is clear and fair.
Aged and retirement services
Aged care in Australia covers a few different services such as retirement villages, community care and home care. Businesses have responsibilities under consumer law for home care services.
Before signing a retirement village contract, consumers should get independent legal advice and understand the purchase and payment model, costs, and the facilities and services.
Travel and transport
Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.
If you’re hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.
Caravan manufacturers and suppliers have responsibilities under consumer law.
The basic consumer rights known as consumer guarantees apply to travel services, including the guarantee that services are provided within a reasonable time.
There are many suppliers of foreign currency services, not just banks. To get the best price we recommend consumers compare different suppliers and be prepared to switch between them.
Other products and activities
Businesses selling funeral products and services must not mislead consumers, offer contracts with unfair terms, or take advantage of a consumer’s vulnerability.
Several government agencies administer and regulate the private health insurance industry.
Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.
Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.
ACCC action on buying and selling products and services
The ACCC is investigating the supply of banned and potentially deadly toys and games containing small high-powered magnets, including ‘magnetic chess’ or ‘magnetic battle chess’ games being sold tonline. Certain separable or loose, small, high-powered magnets are covered by a permanent ban because of the danger of injury or death if swallowed.
The ACCC has today commenced Federal Court proceedings against Amazon Commercial Services Pty Ltd (Amazon AU) alleging kids backpacks in its possession or control for sale on its online marketplace failed to comply with mandatory button battery warning requirements.
A permanent ban on baby bottle self-feeding devices is now in effect. The ban applies to products that position a baby bottle, or bottle teat, so an infant can self-feed without another person holding the bottle or without adult supervision. Key safety risks include injury or death from choking, aspiration or suffocation.