Aged and retirement services
Aged care in Australia covers a few different services such as retirement villages, community care and home care. Businesses have responsibilities under consumer law for home care services.
Before signing a retirement village contract, consumers should get independent legal advice and understand the purchase and payment model, costs, and the facilities and services.
Travel and transport
Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.
If you’re hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.
Caravan manufacturers and suppliers have responsibilities under consumer law.
The basic consumer rights known as consumer guarantees apply to travel services, including the guarantee that services are provided within a reasonable time.
There are many suppliers of foreign currency services, not just banks. To get the best price we recommend consumers compare different suppliers and be prepared to switch between them.
Other products and activities
Businesses selling funeral products and services must not mislead consumers, offer contracts with unfair terms, or take advantage of a consumer’s vulnerability.
Several government agencies administer and regulate the private health insurance industry.
Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.
Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.
ACCC action on buying and selling products and services
Industrial drone supplier, EE Group Australia Pty Ltd (EE Group), has admitted to engaging in resale price maintenance by directing certain resellers to not advertise or sell DJI drone products to consumers below a specified price.
The ACCC has written to a number of major retailers ahead of the Boxing Day sales to remind them of their obligations under the Australian Consumer Law when advertising sales and promotions.
The ACCC has commenced separate proceedings in the Federal Court against home meal delivery providers Grocery Delivery E-Services Australia Pty Ltd (trading as HelloFresh) and Youfoodz Pty Ltd for allegedly misleading consumers over subscriptions.