National Disability Insurance Scheme
Businesses that supply NDIS supports must comply with the Australian Consumer Law.
Specialist disability accommodation relies on private investment. Make sure your contract is clear and fair.
Aged and retirement services
Aged care in Australia covers a few different services such as retirement villages, community care and home care. Businesses have responsibilities under consumer law for home care services.
Before signing a retirement village contract, consumers should get independent legal advice and understand the purchase and payment model, costs, and the facilities and services.
Travel and transport
Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.
If you’re hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.
Caravan manufacturers and suppliers have responsibilities under consumer law.
The basic consumer rights known as consumer guarantees apply to travel services, including the guarantee that services are provided within a reasonable time.
There are many suppliers of foreign currency services, not just banks. To get the best price we recommend consumers compare different suppliers and be prepared to switch between them.
Other products and activities
Businesses selling funeral products and services must not mislead consumers, offer contracts with unfair terms, or take advantage of a consumer’s vulnerability.
Several government agencies administer and regulate the private health insurance industry.
Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.
Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.
ACCC action on buying and selling products and services
The ACCC has commenced Federal Court action against Kmart Australia Ltd, a subsidiary of Wesfarmers (ASX: WES), alleging it breached the Australian Consumer Law by selling millions of units of cosmetic nail glue without adequate warnings and thousands of units of button battery products which did not comply with mandatory standards.
The ACCC is seeking views from Australian consumers and businesses as it launches public consultation for its Mobile Services Inquiry.
Consumers, businesses, community organisations and other interested parties can have their say by either completing an online consumer survey or making a submission in response to the ACCC’s discussion paper.
Consumers, businesses, community organisations and other interested parties can have their say by either completing an online consumer survey or making a submission in response to the ACCC’s discussion paper.
Digital Imaging Express Pty Ltd, trading as digiDirect, has paid $99,000 in penalties after the ACCC issued it with five infringement notices for making allegedly misleading discount claims.