We’re urging households and small businesses to contact their energy company and ask if a cheaper electricity plan is available, in light of recent price increases above the regulated safety net for some customers.
The ACCC has published compliance and enforcement guidelines on the new Gas Market Code. The code started on 11 July this year, with a 2 month transition period for the gas industry.
Our draft guidance sets out what we consider to be good practice when businesses make environmental claims about their products and services. It also makes businesses aware of their obligations under consumer law.
The National Anti-Scam Centre has detected a new text message scam. The scam targets customers of loyalty points programs with large, well-known Australian companies.
When consumers buy tickets to events, they have rights under consumer law. Ticket selling businesses must follow their obligations under consumer law.
“We prioritise the issues impacting the Australian economy, consumers and businesses in Australia.”
Our priorities
Consumers are now, more than ever, making purchasing decisions on environmental grounds. We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
The expansion of digital platforms in Australia has brought benefits, but also created risks and harms that our current consumer and competition laws are not always able to address. We're examining these issues as part of inquiries we conduct and law enforcement cases.
With more Australians choosing to shop online, consumers often rely on reviews and testimonials when making purchases. We're conducting a sweep to identify misleading testimonials and endorsements by social media influencers.
Work on some of the biggest issues facing consumers and businesses.
Join our team of smart and dedicated people from all walks of life to collaborate on meaningful matters and make a significant and lasting impact for all of Australia.
Related sites
Find recalled products, safety information about different products, and report unsafe products.
Find out how to recognise, avoid and report scams.
Find out about the Consumer Data Right, which gives you the right to share your data between service providers of your choosing.