Buying products and services Consumer rights and guarantees Payment methods Receipts, bills, proof of purchase Buying online Warranties Contracts Buying parallel imports Buying tickets to events Not receiving products or services that are paid for Receiving unrequested products or services Telemarketing and door-to-door sales Unfair business practices Advertising and promotions Cash back offers, gifts and prizes Country of origin claims Environmental and sustainability claims Customer loyalty schemes False or misleading claims Gift cards and discount vouchers Online product and service reviews Organic claims Social media promotions Pricing Card surcharges Price displays Setting prices: what's allowed Unit prices for groceries Problem with a product or service you bought Repair, replace, refund, cancel Repair notices Claiming compensation Contacting a business to fix a problem Where to go for consumer help Protecting yourself Product safety Scams Checking a business is genuine When a business goes bust Unauthorised transfer of phone or internet services Debt What debt collectors can and can't do Disputing a debt Help when you're in debt Specific products and activities New caravans Cars: buying or rental Electricity prices and plans Problems with your energy company Flight delays and cancellations Foreign currency and money exchange Funeral services Home care services Petrol and fuel Private health insurance Real estate Retirement villages Solar panels and systems Solar power Telcos and internet Petrol and fuel What affects fuel prices Petrol price cycles in major cities Fuel prices in regional locations Ethanol and other biofuels Telecommunications and internet Broadband speeds Broadband performance data Choosing a mobile phone service Keeping mobile service costs down Problems with your mobile service Unauthorised transfer of phone or internet services
