What the ACCC does

  • We track and report on prices and competition in the communications sector.

  • We allow access to essential communications infrastructure.

  • We investigate claims of anti-competitive conduct in the sector.

  • We investigate businesses that cause repeated and ongoing harm to consumers.

What the ACCC can't do

Phone and internet services

Choosing a mobile phone service

There are many different mobile plans on offer, so choosing a plan that suits your needs can be difficult. We provide information on how to understand different plans, and how to pick one that is right for you.

ACCC inquiries into telecommunications or internet

Regional mobile infrastructure inquiry 2022-23

In March 2022, the ACCC was directed to conduct an inquiry into towers used in the supply of radiocommunications services in regional areas, and into the feasibility of providing mobile roaming during natural disasters and emergencies.

Broadband speeds and performance

Broadband performance data

The Measuring Broadband Australia program concluded in June 2026. It provided information on the real world performance of broadband plans.

Broadband speeds

Advertised home broadband speeds must be accurate. Our guidance helps providers give accurate and helpful information about broadband speeds.

ACCC action in telecommunications and internet

See media releases on telecommunications and internet