Telecommunications and internet

Phone and internet services

Choosing a mobile phone service

There are many different mobile plans on offer, so choosing a plan that suits your needs can be difficult. We provide information on how to understand different plans, and how to pick one that is right for you.

Keeping mobile service costs down

Prevent unexpected bills by knowing how to reduce costs when using your mobile phone service.

Problems with your mobile service

Consumers have rights under the Australian Consumer Law when they buy a product or service, including a mobile phone service.

Unauthorised transfer of phone or internet services

Unauthorised transfers occur when consumers are switched from one service provider to another without their agreement.

ACCC inquiries into telecommunications or internet

Regional mobile infrastructure inquiry 2022-23

In March 2022, the ACCC was directed to conduct an inquiry into towers used in the supply of radiocommunications services in regional areas, and into the feasibility of providing mobile roaming during natural disasters and emergencies.

Broadband speeds and performance

Broadband performance data

The ACCC runs the Measuring Broadband Australia program. It provides information on the real world performance of broadband plans. We publish updates on this page every 3 months.

Broadband speeds

Advertised home broadband speeds must be accurate. Our guidance helps providers give accurate and helpful information about broadband speeds.

Volunteer to help track broadband speeds

The ACCC’s Measuring Broadband Australia program tests broadband speed and performance of volunteer households across Australia at different times of the day.

We rely on volunteers around the country who host a testing device on their broadband connection.

Volunteers have access to information about their internet performance through a dashboard and receive regular report cards.

Sign up to participate at Measuring Broadband Australia

ACCC action in telecommunications and internet

29 Jun 2023

Australians receive consistent download speeds as fixed wireless connections improve

Broadband retailers are continuing to deliver download speeds to consumers that are close to their maximum plan speeds, the ACCC’s latest Measuring Broadband Australia report finds.

13 Jun 2023

Lower speed internet plans gain popularity while smaller telcos continue to grow market share

The number of residential broadband services on the 25 Mbps speed tier grew by 125,000 services, to approximately 1.4 million, or 16 per cent of the NBN wholesale market, in the March 2023 quarter, the ACCC’s latest NBN Wholesale Market Indicators Report reveals.

31 May 2023

ACCC begins inquiry into regulation of telecommunications services

The ACCC has today commenced a combined public inquiry into whether nine wholesale telecommunications services that support the provision of broadband, voice and data transmission services should continue to be regulated.

See media releases on telecommunications and internet