What the ACCC does

  • We educate consumers and businesses about their rights and responsibilities under the Australian Consumer Law.
  • We accept reports where people consider a business is doing something it shouldn’t do. We use those reports to inform our education, compliance and enforcement work.
  • If a business misleads consumers about their consumer guarantee rights, we can investigate. We may take some form of compliance or enforcement action.

What the ACCC can't do

  • We don’t provide legal advice about what consumers are entitled to.
  • We don't provide legal advice on what businesses need to do in a particular situation.
  • We don’t resolve individual disputes about how the consumer guarantees apply or the remedy required under the consumer guarantees.

Rules and advice for business and consumers

New caravans

Under Australian law, products and services that consumers buy come with automatic guarantees that they will work and do what they’re supposed to do. Consumer guarantees apply to caravans and other recreational vehicles.

New and second-hand cars

Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.

Car hire

If you’re hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.

Motor vehicle information scheme

Car and vehicle reports

ACCC action in the car and vehicles industry

Jayco in Court over 'off road' caravan advertisements

The ACCC has instituted proceedings in the Federal Court against Jayco Corporation Pty Ltd (Jayco), Australia’s largest caravan and recreational vehicle manufacturer, for making allegedly misleading representations when advertising certain models of its RVs in ‘off road’ conditions.

LDV Automotive Australia in court for alleged misleading advertising

The ACCC has instituted proceedings in the Federal Court against Ateco Automotive Pty Ltd, trading as LDV Automotive Australia, (LDV) for allegedly making misleading representations to consumers about the durability and suitability of particular models of LDV branded vehicles in breach of the Australian Consumer Law.
See media releases on cars and vehicles