Problem with a product or service you bought

  • When a business sells a product or service that doesn’t meet basic rights known as consumer guarantees, it must offer the consumer a solution.
  • Depending on the size of the problem, the solution may be a repair, replacement, refund, or contract cancellation.
  • It's unlawful for businesses to mislead consumers about these rights.
  • When a consumer suffers damage or loss because of a problem with a product or service, they are also entitled to compensation.
  • Warranties are extra promises that a business makes. They apply in addition to consumer guarantees.

Steps to resolve a problem with a product or service

Where to go for help if you can't resolve a problem with a business

Help us spot issues affecting people in Australia