What the ACCC does

  • We educate consumers and businesses about their rights and responsibilities under the consumer guarantees.
  • We accept reports where people consider a business is doing something it shouldn’t do. We use those reports to inform our education, compliance and enforcement work.
  • We can investigate, and may take some form of compliance or enforcement action if a business misleads consumers or other businesses about their rights.

What the ACCC can't do

  • We don’t resolve individual disputes between consumers and businesses, or between businesses.
  • We don’t provide legal advice about what consumers are entitled to, or what businesses need to do in a particular situation.
  • We don't deal with stopping telemarketing calls. Register your number with the Do Not Call Register provided by the Australian Media and Communications Authority, or call 1300 792 958.

Rights and responsibilities when there's a problem with a product or service

Taking a problem further

ACCC action on problems with products and services

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