- When a business sells a product or service that doesn’t meet basic consumer rights, it must offer the consumer a solution. These rights are known as consumer guarantees.
- Depending on the size of the problem, the solution may be a repair, replacement, refund, or contract cancellation.
- It's unlawful for businesses to mislead consumers about these rights.
- When a consumer suffers damage or loss because of a problem with a product or service, they are also entitled to compensation.
- Warranties are extra promises that a business makes. They apply in addition to consumer guarantees.