Contact us during our operating hours Monday to Friday 9 am to 5 pm AEST/AEDT, closed national public holidays.
Consumers
Businesses
First Nations information line
- For matters impacting Aboriginal and/or Torres Strait Islander people, including consumers, small business owners and advocates: 1300 303 143.
National relay service
If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can:
- contact the National Relay Service to help you
- then give them the ACCC's phone number: 1300 302 502.
Translating and interpreting service
If you speak a language other than English and require interpreter assistance: you can:
- call 131 450
- then give them the ACCC's phone number: 1300 302 502.
Calling from overseas
If you are calling from overseas, please use: +61 2 6243 1305.
13 and 1300 number costs
The cost of a 13 or 1300 call from a fixed telephone service is determined by your phone company and may cost more than a local call. Before calling from a mobile phone, check with your provider to find out the price under your plan, as you may have to pay more than the cost of a local call.
We have a lot of useful information on our website to help understand your consumer rights and resolve issues you may have, so it is a good idea to have a look there first before you make a call.