What the ACCC does

  • We accept and record reports of information about business practices and behaviours that concern you.
  • We respond to reports when we have information that may help you, or you have asked a question about your rights or obligations under the law.

What the ACCC can't do

  • We don’t resolve individual complaints or provide legal advice on your rights and obligations under the law.
  • We generally don’t comment on our investigations or what action we may take from the information provided in reports we receive.

On this page

Report an issue to the ACCC online

Contact us

We can answer quick questions, like who to contact for help with your issue or where to find information on our website.

Make an enquiry

Contact us during our operating hours Monday to Friday 9 am to 5 pm AEST/AEDT, closed national public holidays.

Consumers

  • Phone: 1300 302 502

Businesses

First Nations information line

  • For matters impacting Aboriginal and/or Torres Strait Islander people, including consumers, small business owners and advocates: 1300 303 143.

National relay service

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can:

  1. contact the National Relay Service to help you
  2. then give them the ACCC's phone number: 1300 302 502.

Translating and interpreting service

If you speak a language other than English and require interpreter assistance: you can:

  1. call 131 450
  2. then give them the ACCC's phone number: 1300 302 502.

Calling from overseas

If you are calling from overseas, please use: +61 2 6243 1305.

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your phone company and may cost more than a local call. Before calling from a mobile phone, check with your provider to find out the price under your plan, as you may have to pay more than the cost of a local call.

We have a lot of useful information on our website to help understand your consumer rights and resolve issues you may have, so it is a good idea to have a look there first before you make a call.

For most matters, it will be quicker to find the information or contact us online. If you have a need to contact us via post or visit us in person, you can find the address details.

Mailing address

You can write to us at:

Australian Competition and Consumer Commission
GPO Box 3131
Canberra ACT 2601

Our offices

Our operating hours are Monday to Friday 9 am to 5 pm AEST/AEDT, closed public holidays.

Office Address
Adelaide

Level 11
1 King William Street
Adelaide SA 5000

Phone: 1300 302 502
Phone: (08) 8213 3444 (Adelaide office)
Brisbane

Level 25
32 Turbot Street
Brisbane Qld 4000

Phone: 1300 302 502
Phone: (07) 3835 4666 (Brisbane office)
Canberra

23 Marcus Clarke Street
Canberra ACT 2601

Phone: 1300 302 502
Phone: (02) 6243 1111 (Canberra office)
Darwin

National Mutual Centre, Level 8
9-11 Cavenagh Street
Darwin NT 0800

Phone: 1300 302 502
Phone: (08) 8946 9666 (Darwin office)
Hobart

Level 2
111 Macquarie Street
Hobart Tas 7000

Phone: 1300 302 502
Phone: (03) 9290 1800 (Hobart office)
Melbourne

Level 17
2 Lonsdale Street
Melbourne Vic 3000

Phone: 1300 302 502
Phone: (03) 9290 1800 (Melbourne office)
Perth

Level 5
1 William Street
Perth WA 6000

Phone: 1300 302 502
Phone: (08) 9325 0600 (Perth office)
Sydney

Level 27
135 King Street
Sydney NSW 2000

Phone: 1300 302 502
Phone: (02) 9230 9133 (Sydney office)
Townsville

Suncorp Plaza, Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810

Phone: 1300 302 502
Phone: (07) 4729 2666 (Townsville office)

We make a range of information available for public access. You can also formally request access under the Freedom of Information Act 1982 (FOI Act) to documents we hold.

Freedom of Information requests

Journalists and media employees may contact the media team on 1300 138 917 or email media@accc.gov.au.

After hours media contact is 0408 995 408 (calls only, no texts please).

See also

Consumers have the right to expect certain things when they buy a product or service. These rights are protected under consumer law and are known as consumer guarantees.

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