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About the information we collect

Our objective in maintaining active and expanding websites is to improve communication with the community at large, specifically to:

  • make it possible to quickly provide information about our activities
  • encourage feedback from you.

We operate a number of websites. These are:

We operate our websites using both Australian Government and commercial web hosting facilities.

When visiting our sites, a record of your visit is logged. We do not collect personal information purely from your visit to our website.

The following clickstream data is recorded and is used by us for statistical purposes:

  • your IP address
  • your top level domain name (for example, .com, .gov, .au, .uk)
  • the type of browser you are using
  • your operating system (for example, Windows, Mac)
  • the date and time of your visit to the site
  • the pages accessed and the documents downloaded
  • the internet address of the site from which you were linked directly to our site.

Clickstream data is anonymised and no attempt will be made to identify users or their browsing activities except in the unlikely event of a data breach, or an investigation where a law enforcement agency or other government agency may exercise its legal authority to inspect our internet web server logs.


Our sites use cookies to better serve you when you return to the website. A cookie is a piece of data that a site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you.

You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, some pages in the site may not work properly.

Cookies are either persistent or session based. Persistent cookies are stored on your computer, contain an expiry date, and may be used to track your browsing behaviour upon return to the issuing site. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Our sites use both kinds of cookies to provide a rich and session-based experience. The cookies are used to enable us to track anonymised users’ browsing patterns in order to provide statistical information to improve the usability of the sites.

Please also refer to more information on cookies on the ACCC Consultation Hub.

Website analytics

Our websites use Google Analytics and Monsido for website analytics. We use website analytics data to help us make the website better by understanding how our website is used.

Google Analytics and Monsido do not identify individual users or associate your IP address with any other data held by Google or Monsido.

Google Analytics transmits website traffic data to servers offshore.

In using our website, you should also refer to and ensure you understand the Google Analytics terms of use and Monsido terms.

You can opt out of Google Analytics cookies by installing an add-on for your web browser.


Our websites use ReadSpeaker, which is a third party tool that appears on our website with the following icon:

Example image of the ReadSpeaker icon that indicates users can listen to a webpage.

This indicates that vision-impaired or other users can listen to the web page. In providing this service, clickstream data may be collected by ReadSpeaker, but they do not identify individual users or associate your IP address with any other data held by ReadSpeaker.

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