Industry reform

In late 2010, the Australian Government introduced legislation which created a framework for reforming the telecommunications industry—effecting structural separation of Telstra by the progressive migration of Telstra’s fixed line access services to the wholesale-only National Broadband Network (NBN) as the NBN fibre is rolled out.


Title Industry Type Status
ACCC assessment of NBN-Telstra service delivery agreements Communications Compliance assessment Ongoing
2 September 2016
On 2 September 2016 the ACCC released a report finalising its assessment of the NBN Co-Telstra service delivery agreements.
Telstra's Migration Plan Communications Compliance assessment Ongoing
22 February 2016
The ACCC is currently considering this proposed variation submitted 14 June 2013.
Telstra's Structural Separation Undertaking Communications Monitoring Ongoing
26 September 2014
On 19 June 2013, the ACCC approved two minor variations to Telstra's SSU.
Telstra's migration plan required measures Communications Compliance assessment Ongoing
20 Jul 2012

Telstra’s migration plan requires it to develop six 'required measures' that relate to the operating processes Telstra will follow when disconnecting customers from its copper and HFC networks.

This project page contains information and correspondence about Telstra’s Roadmap and Work Plan for the development of the required measures.

Telstra's migration plan required measures 1(a) & 1(b) Communications Compliance assessment Finalised
21 May 2014

This project page contains Telstra’s submission of required measures 1(a) and 1(b), which relate to ‘pull through’ NBN connection processes, and includes the ACCC’s consultation and assessment of these measures.

These required measures were approved by the ACCC on 21 May 2014 and are now part of Telstra’s migration plan. See Measures 1(a) & 1(b) approved.

Telstra's migration plan required measures 2, 3, 4 & 6 Communications Compliance assessment Ongoing
26 September 2013

This project page contains Telstra’s submission of required measures 2, 3, 4 and 6 which relate to:

Assessment of Telstra's SSU & draft migration plan Communications Compliance assessment Finalised
On 6 March 2012, Telstra's Structural Separation Undertaking and Migration Plan came into force.
Operational separation of Telstra Communications Monitoring Historical
Prior to the commencement of the Structural Separation Undertaking (SSU), Telstra was subject to an operational separation framework which was intended to promote equivalence between Telstra wholesale and retail customers.