Consumer products and activities

  • When buying certain products and services, consumers should be aware of advice.
  • Consumers can follow tips and guidance to help protect their rights.

Minimising energy bills

We know that many people who are connected to the National Electricity Market in the eastern states and South Australia are worried about rising energy prices. Here are some steps you can take to minimise the impact of your energy bills.

Buying a new caravan

Under Australian law, products and services that consumers buy come with automatic guarantees that they will work and do what they’re supposed to do.

Buying or renting a car

Always do your research before buying or hiring a car. Knowing your needs and asking some key questions can help avoid problems.

Electricity prices and plans

We guide consumers on how they can find the best electricity deal. The information is only for New South Wales, south-east Queensland and South Australia. We provide sources for other areas to compare electricity costs.

Flight delays and cancellations

When you purchase a flight, an airline is responsible for getting you to your destination. However, sometimes things go wrong, and a flight can be delayed or cancelled. When this happens, you may have rights under the Australian Consumer Law.

Foreign currency and money exchange

There are many suppliers of foreign currency services, not just banks. To get the best price we recommend you compare different suppliers and be prepared to switch between them.

Funeral services

When a family member or friend passes away, it can be an emotional and stressful time. If you’re responsible for organising the funeral, this time can be even harder.

Petrol and fuel

Fuel prices go up and down due to a mix of factors, including overseas and local market forces. We provide weekly information on recent unleaded petrol prices in Australia's 5 major cities.

Private health insurance

Choosing the right private health insurance policy can be confusing. We have information to help you understand the important issues.

Real estate

Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.

Solar power

When deciding whether to install solar power you should read widely about the available systems and speak to your electricity supplier and a number of solar power providers to find out if the investment is the right one for you.

Retirement homes

There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.

Telcos and internet

We promote competition, remedy market failure, allow access to essential infrastructure, and work to protect consumers in this sector. Our regular reports help people compare the performance of broadband providers.

COVID-19 information for consumers

Find the latest information on consumer rights, travel and event cancellations in relation to COVID-19.