What the ACCC does

  • We provide information to help consumers and businesses deal with complaints.
  • We gather information about consumer and fair trading problems. We do this through the reports we receive and from other sources. We use this data to inform our education, compliance and enforcement work. Find out more in our Compliance and Enforcement Policy.

  • We focus our work on issues that can result in widespread harm.

What the ACCC can't do

  • We don’t resolve individual complaints.
  • We don't provide legal advice on your rights and obligations under the law.
  • We don’t make formal decisions on whether a person or business has breached the law as only the courts can do this.

On this page

If you have tried to resolve your problem with a product or service by contacting the business, there are other actions you can take.

Local consumer protection agencies

You can speak with your local state and territory consumer protection agency. They're sometimes called 'consumer affairs' or 'fair trading' agencies.

They can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and a business.

It may be better for you to contact consumer protection agencies other than the ACCC about some consumer issues. For example, most of these state and territory consumer protection agencies also deal with:

  • residential tenancy laws
  • regulations for retirement villages and other residential parks
  • fundraising regulations
  • regulations for licensed industries such as motor vehicle dealers or real estate agents
  • residential building and construction issues.

Australian Capital Territory

Access Canberra

New South Wales

NSW Fair Trading

Northern Territory

NT Consumer Affairs


Office of Fair Trading Queensland

South Australia

SA Office of Consumer and Business Services (CBS)


Tasmania Consumer, Building and Occupational Services (CBOS)


Consumer Affairs Victoria (CAV)

Western Australia

WA Consumer Protection - Department Of Mines, Industry Regulation and Safety

International consumer protection

The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. ICPEN's website provides useful information on how you can resolve cross-border disputes.

ICPEN also maintains the eConsumer.gov website where you can report international scams and other consumer complaints.

The US Federal Trade Commission maintains a list of consumer protection and competition authorities worldwide.

Industry ombudsmen and regulators

There are consumer regulators for specific industries. Some of these regulators can also assist with complaints.

Some industries have a national ombudsman that provides dispute resolution services. Examples are the Telecommunications Industry Ombudsman and the Australian Financial Complaints Authority.

Other industries, such as energy, have an industry ombudsman and dispute resolution offices in each state and territory.

Aged care

Aged Care Complaints Commissioner


Australian Charities and Not-for-profits Commission



NDIS Quality and Safeguards Commission

National Disability Insurance Agency

Australian Human Rights Commission

Australian Capital Territory

ACT Human Rights Commission

New South Wales

Ombudsman New South Wales

Northern Territory

Health and Community Services Complaints Commission

South Australia

Health and Community Services Complaints Commissioner


Health Complaints Commissioner Tasmania


Disability Services Commissioner

Western Australia

Health and Disability Services Complaints Office


Higher education

Tertiary Education Quality and Standards Agency

Vocational education

Australian Skills Quality Authority

International students dealing with private education providers in Australia

Commonwealth Ombudsman

Energy and water

Australian Energy Regulator

State and territory energy ombudsmen

Financial products and services

The Australian Securities and Investments Commission (ASIC) enforces consumer credit laws and consumer protection laws in relation to financial products and services. ASIC does not resolve individual disputes but can give you information about your rights and next steps. ASIC also uses the information from reports to inform its education, compliance and enforcement work.

The Australian Financial Complaints Authority is the dispute resolution scheme for financial products and services. It considers complaints about credit, finance and loans, insurance, banking deposits and payments, investments and financial advice, and superannuation.

Small business - national

Australian Small Business and Family Enterprise Ombudsman

ASBFEO dispute assistance

Small business – state and territory

New South Wales

Office of the NSW Small Business Commissioner


Office of the Queensland Small Business Commissioner

South Australia

Office of the South Australian Small Business Commissioner


Victorian Small Business Commission

Western Australia

Western Australian Small Business Commissioner

Postal services

The Commonwealth Ombudsman can investigate complaints about Australia Post and StarTrack.


Office of the Australian Information Commissioner

Private Health Insurance

Commonwealth Ombudsman


The Telecommunications ombudsman handles complaints about telecommunications providers, where you have already tried to resolve the issue with the provider first.

The Australian Communications and Media Authority handles complaints about specific telecommunications issues it regulates. This includes spam, online gambling and complaints about TV and radio broadcasting standards.

Therapeutic Goods

The Therapeutic Goods Administration regulates the supply, import, export, manufacturing and advertising of therapeutic goods, medical devices and medicines.

Legal advice centres

You can get independent legal advice in your state or territory about what options are available.

Small claims courts and tribunals

Each state has a small claims court or tribunal that hears cases about consumer issues.

You may be entitled to take your complaint to your local state and territory small claims tribunal. Your local tribunal can let you know about their dispute resolution process and how to lodge a claim.

There is usually a fee involved for taking an issue to a small claims tribunal. Your local tribunal can advise you on the relevant fee that would apply to your situation.

Australian Capital Territory

ACT Civil and Administrative Tribunal

New South Wales

New South Wales Civil and Administrative Tribunal

Northern Territory

Northern Territory Civil and Administrative Tribunal


Queensland Civil and Administrative Tribunal

South Australia

South Australia Magistrates Court


Magistrates Court of Tasmania


Victorian Civil and Administrative Tribunal

Western Australia

Magistrates Court of Western Australia