What the ACCC does

  • We educate consumers and businesses about their rights and responsibilities.
  • We accept reports where people consider a business is doing something they shouldn’t do. We use those reports to inform our education, compliance and enforcement work.
  • If a business breaks the rules about excessive payment surcharges, we can investigate. We may take some form of compliance or enforcement action. See our compliance and enforcement policy and priorities.

What the ACCC can't do

  • We don’t resolve individual complaints about payment surcharges.
  • We don’t set surcharge amounts or give legal advice to businesses about the surcharge amounts they can charge.
  • We don’t determine the costs that businesses can include when they determine their costs for accepting surcharge payments – this is set by the Reserve Bank of Australia Standards.

On this page

Ban on excessive payment surcharges

About the ban on excessive surcharges

Businesses incur costs for processing certain card payment types.

Some businesses include these costs in the prices they charge for their products. Others pass the costs on as a surcharge for paying with the card.

Certain rules apply when a business applies a surcharge to particular cards:

  • the surcharge must not be more than what it costs the business to use that payment type
  • the surcharge can only include costs that are for accepting that particular payment. For example, if a business pays an amount for gateway fees for processing credit card transactions only, the business cannot include this cost in its debit card transactions.

How much it costs a business to process a payment depends on the size of the business, the technology used, and the payment method. Small businesses usually have higher processing costs than large businesses.

Whatever the surcharge amount, the business must be able to prove the costs they used to calculate it.

Fees that aren’t called surcharges, but really are

A business can’t escape the ban by calling a payment surcharge something else.

For example, if a business charges a service fee or handling fee that only applies to some payment methods, this is probably a payment surcharge by another name, so the ban on excessive surcharges applies.

Payments the ban applies to

This ban on excessive payment surcharges applies to:

  • Eftpos: debit and prepaid
  • MasterCard: credit, debit and prepaid
  • Visa: credit, debit and prepaid.

Payments the ban doesn't apply to

The ban doesn't apply to:

  • BPAY
  • PayPal
  • Diners Club
  • American Express cards issued directly by American Express
  • taxi fares, whatever the payment type.

Concerns about a surcharge that isn't covered by the ban can be reported. Report:

  • BPAY, PayPal, Diners Club and American Express payments to the relevant BPAY, PayPal, Diners Club or American Express system
  • taxi fare payments to the relevant state or territory taxi industry regulator.

    Costs that businesses can include

    The Reserve Bank of Australia sets out the costs that businesses can include when determining their reasonable costs of accepting payment types.

    Before introducing a payment surcharge, businesses should read our Payment surcharges guide and the Reserve Bank of Australia guidance material. Consumers may also wish to read these guides for further information about how excessive payment surcharges are calculated.

    Business costs of accepting payments

    Businesses receive monthly and annual statements from their bank or payment facilitator. These should include the business’s average percentage cost of accepting each payment type. This figure will generally include service fees, costs for card terminal rental and maintenance. It may also include other fees the bank or payment facilitator passes on to the business for processing card transactions.

    Businesses should contact their bank or payment facilitator, or the Reserve Bank of Australia, if there are issues obtaining these statements.

    Additional costs

    There may be some additional costs that don’t appear on these statements which businesses may include in their surcharges.

    These include costs paid to providers other than their bank or payment facilitator, such as gateway fees, terminal fees, fraud prevention costs and costs of specific types of insurance. Businesses need to calculate these costs themselves.

    Average costs for different payment types

    As a guide, the Reserve Bank of Australia has estimated average costs for different payment types:

    • Eftpos: less than 0.5%
    • Visa and Mastercard debit: between 0.5% and 1%
    • Visa and Mastercard credit: between 1% and 1.5%.

    To accept these payment types, most businesses incur costs within these ranges. For some they may fall outside these ranges.

    Rules when calculating a surcharge

    The lowest surcharge

    If a business wants to set the same surcharge for all payment types, it must not be more than the lowest surcharge they would set for a single payment type.


    A business’s average cost of acceptance for Visa debit is 1% and for Visa credit is 1.5%.

    If the business wanted to charge the same level of surcharge for each payment system, it would need to be 1% as that is the lowest of all payment systems. The business could not average out the costs for both.

    Flat fee surcharge

    Businesses can use a flat fee rather than a percentage surcharge. However, businesses need to make sure that the surcharge is no more than what it costs the business to use that payment type.

    Businesses also need to be careful of imposing a flat fee surcharge on relatively small cost transactions.

    Surcharges only for payments below a certain amount

    Businesses are allowed to set a minimum amount for card payments.

    Businesses can also set a surcharge only for card payments below a certain amount. For example, a 50 cents surcharge for card payments under $10. If a business sets a surcharge in this way, the surcharge must comply with the ban and not be excessive.


    If business’s costs for payments by credit card is 1% and it charges a 1% surcharge for credit card payments, a customer buying a coffee for $4 would pay a four cents surcharge.

    If the business decides to charge a 50 cent surcharge for all card payments on transactions less than $10 and a customer buys a coffee for $4, that surcharge is a 12.5% surcharge. This would exceed the businesses cost of acceptance for that transaction.

    When payment without a surcharge isn't an option

    If there's no way for a consumer to pay without paying a surcharge, the business must include the minimum surcharge payable in the displayed price for its products. This occurs when a business doesn’t accept cash and it applies a surcharge to all card payment types.

    Example of how to display a price where payment without a surcharge isn't available

    A business charges $5 for a coffee, does not accept cash, and all card payment methods are surcharged.

    In this scenario, a consumer cannot actually purchase the coffee for $5. For example, if the lowest possible surcharge was a 15 cent debit card surcharge, the price displayed for the coffee should be $5.15.

    If the business chooses to display the $5 price, the business must also show the full price of $5.15. The $5.15 price must be clear and stand out so a consumer can easily notice it as much as any statement of the $5 price.

    The business also cannot display its price as ‘$5 (payment surcharges apply)’, because it is unclear to consumers what the price of the payment surcharge will be.

    If the business also chooses to display prices without including the minimum surcharge payable, then these amounts must not be displayed more prominently than the prices including the minimum surcharge.

    Businesses also need to make sure that any higher surcharges for other card types are clearly displayed.

    Example of how to display higher surcharges for other card types

    Using the example above, if there was also a 25 cent surcharge for credit card purchases, this should also be clearly displayed.

    The business could do this in a few different ways, such as clearly displaying:

    • the full $5.25 price for a credit card purchase of the coffee
    • the 25 cent amount of the different surcharge
    • the 10 cent increment between the two surcharges.

    When payment without a surcharge is an option

    Where there are other ways for a consumer to pay without paying a surcharge, businesses should still display any surcharges in a prominent way so that consumers are aware of the additional costs before payment.

    Next steps if a payment surcharge is excessive

    You may be able to avoid certain payment surcharges by paying in a different way or taking your business elsewhere.

    Contact the business

    If you believe a business is charging an excessive payment surcharge, your first step is to contact the business to explain the problem.

    If the business doesn’t resolve the problem, there are more steps you can take.

    Get help contacting a business or taking a problem further

    Report the excessive surcharge

    You can also report the excessive payment surcharge to the ACCC.

    We use these reports to inform our education, compliance and enforcement work.

    Make a report to the ACCC

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