Treating customers fairly

The Australian Consumer Law sets out rules for businesses to abide by when dealing with their customers. It's your responsibility to know what the rules are.

Consumers' rights & obligations

The Australian Consumer Law (ACL) requires businesses to provide consumer guarantees for most consumer goods and services they sell.

Offering warranties

There are different types of warranties that businesses can offer to consumers. These warranties do not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund, even if any voluntary or extended warranty has expired.

Repairs & spare parts

When consumers take their goods to have them repaired they do not always realise that the goods may contain stored data that could be lost in the repair process.

Unfair business practices

There are a number of sales practices that are illegal for businesses to engage in when dealing with their customers.

Rules for gift cards

If you supply gift cards, there are new rules in place from 1 November 2019.

Rules for lay-by agreements

There are rules that businesses need to comply with when offering lay-by agreements to their customers.

Debt collection

Debt collection takes place when creditors and collectors seek payment from consumers or businesses who are legally bound to pay or repay money they owe. Organisations that recover debts need to be aware of their legal obligations.

Product safety

All consumer products you supply must be safe and meet consumer guarantees under the Australian Consumer Law (ACL). You cannot sell banned products and you must ensure that your products or product-related services comply with relevant mandatory standards before they are offered for sale. The ACL also contains two mandatory notification requirements for recalls and mandatory reporting.

Selling parallel imports

If your business sells parallel imports in Australia you must be aware of and understand your obligations to consumers.