Do you or your staff make claims to customers even though you're not 100% sure they're true? Have you ever left out key information because you thought disclosing it would kill a deal? Is your competitor lying in their ads?
Have you been approached by a competitor who wants to fix prices? Have you ever let your competitor win a tender on the condition that you win the next one?
Are you aware of businesses exchanging competitively sensitive information? Do you know of competitors behaving in a cooperative manner? Have you been asked to provide information on your pricing or strategic business plans to a third party?
Working together, small businesses may be able to negotiate better terms and conditions with larger businesses, and create efficiencies, that you could not achieve on your own.
Does your business make claims about the origin of your products? Find out how the Australian Consumer Law (ACL) regulates country of origin claims.
Are you thinking about offering a gift or prize to entice more customers? Do you advertise the price of your services without including the additional fees and charges? Have you received an invoice for something you didn't order?
Has a customer asked you for a refund because they changed their mind? Has your business purchased faulty equipment? Find out your obligations when selling to consumers and your rights when buying from other businesses.
Are you sure that the products you're selling are safe? Has a product you manufactured caused a person's injury or death? Do you know how to find out if a product has been banned or recalled?
Have you ever received an email asking you for your credit card details? Do you check invoices carefully before paying them? Find out about some of the most common scams targeting small business.
Have you been given a standard form contract to sign by another business? Do you give your customers standard form contracts to sign?
Has a large business ever done something to you that was harsh or unfair? Have you ever dealt with a customer who was clearly vulnerable and didn't understand any of the documentation you were using?
Do you supply goods to customers on the condition that they don't source goods from your competitors? Do your suppliers restrict who you can sell their products to or the price at which you can sell those products?
Is a major supplier refusing to supply you with stock? Is the large retailer down the street selling their products at such low prices that you can't possibly compete with them? Find out when this conduct is illegal – and when it isn't.