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Businesses must provide a receipt
Businesses must give consumers a receipt for anything that costs over $75.
For anything under $75, the consumer can ask for a receipt, and the business must provide it within 7 days.
A receipt can be a:
- GST tax invoice
- cash register docket
- hand-written document.
The receipt must include:
- the business’s name
- the business’s ABN or ACN
- the product or service
- the date the product or service was supplied
- the price of the product or service.
Businesses must give an itemised bill for services if asked
Consumers can request an itemised bill or account for a service. If a consumer asks for this, the business must provide it within 7 days. Consumers have up to 30 days after receiving the original bill to ask for an itemised version.
An itemised bill must show:
- how the price was worked out
- the number of labour hours and hourly rate, if relevant
- materials used and the amount charged for them, if relevant.
Businesses can ask for proof of purchase before repairing, replacing or refunding
If a consumer requests a repair, replacement or refund, the business can ask for a receipt or another form of proof of purchase.
Other forms of proof of purchase include a:
- credit or debit card statement
- lay-by agreement
- receipt number or reference number given over the phone or internet
- warranty card with details of the manufacturer or supplier, date and amount of purchase
- serial or production number linked with the purchase on the supplier’s or manufacturer’s database.
The consumer may need to provide more than one of these things.
The law doesn’t give a definition of how much proof is enough – the consumer just needs to reasonably demonstrate that they bought the item.
The consumer can provide original documents, photos or photocopies.