Clean Energy Council - Solar Retailer Code of Conduct


On 15 May 2020, the Clean Energy Council (CEC) lodged an application for re-authorisation of the Solar Retailer Code of Conduct (the Solar Retailer Code).

The Solar Retailer Code is a voluntary Code intended to improve consumer protection and promote best practice for retail businesses selling solar photovoltaic systems.  The Solar Retailer Code was first authorised in 2013 and was re-authorised in 2015.

The CEC’s intention is that the Solar Retailer Code will be replaced by the New Energy Tech Consumer Code (NETCC) and that Solar Retailer Code signatories will transfer across to the NETCC (which covers a range of products beyond solar photovoltaic systems).

However, the commencement of the NETCC has been delayed pending the outcome of a review of the ACCC’s NETCC determination by the Australian Competition Tribunal. Further information on the Tribunal proceedings is available here.

CEC requested authorisation for three years.  This period is intended to cover the resolution of the NETCC Tribunal proceedings, and the transfer of signatories to the NETCC in stages over a two-year period.

On 13 August 2020, the ACCC issued a draft determination proposing to grant conditional re-authorisation for two years. Submissions in relation to the draft determination have now closed.

The ACCC will progress its assessment in a timely manner. An indicative timetable is set out below for your information:

Indicative date

Stage in assessment process

15 May 2020

Lodgement of application and supporting submission.

26 May 2020

Public consultation process begins.

16 June 2020

Closing date for submissions from interested parties.

July 2020

Applicant responds to issues raised in the public consultation process.

13 August 2020

Draft determination.

August / September 2020

Public consultation on draft determination including any conference if called.

October 2020

Final determination.



  • Clean Energy Council

Authorisation number(s)

  • AA1000514-1


Document title Date

Submissions - before draft decision

Document title Date