Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.
For consumers
Not sure about your consumer rights? Try checking our Consumers section.
If you have a question or concern you can:
- Make an enquiry
- Report a consumer issue
- Report a Takata airbag issue
- Call our Infocentre on 1300 302 502, Monday to Friday from 8.30am to 5.30pm AEST.
For small business
Find information on how the ACCC supports small businesses.
If you have a question or problem you can:
- Report a small business issue
- Call our Small Business Helpline on 1300 302 021, Monday to Friday from 8.30am to 5.30pm AEST.
Other contacts
If your query relates to a specific area:
- Product Safety
- Report a scam
- Indigenous Infoline: 1300 303 143
- Media team: 1300 138 917
- FOI requests: 02 6243 1244 or foi@accc.gov.au
- Australian Energy Regulator: AERInquiry@aer.gov.au
- Authorisations
- Notifications (for exclusive dealing, collective bargaining, or private disclosure of pricing information)
- Cartel immunity
- Website feedback form.
13 and 1300 number costs
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.
Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Overseas callers
If you are calling from overseas, please use: +61 2 6243 1305.
National relay service
- Contact the National Relay Service
- Give them the ACCC's number: 1300 302 502.
Translating and interpreting service
If you speak a language other than English:
- Call 131 450
- Give them the ACCC's number: 1300 302 502.
ACCC office locations
Adelaide office
Level 2
19 Grenfell Street
Adelaide SA 5000
GPO Box 922
Adelaide SA 5001
Ph:(08) 8213 3444
Brisbane office
Level 24
400 George Street
Brisbane Qld 4000
PO Box 12241
George Street Post Shop
Brisbane Qld 4003
Ph: (07) 3835 4666
Fax: (07) 3835 4653
Canberra office
23 Marcus Clarke Street
Canberra ACT 2601
GPO Box 3131
Canberra ACT 2601
Ph- general: (02) 6243 1111
Fax: (02) 6243 1199
Darwin office
Level 8 National Mutual Centre
9-11 Cavenagh St
DARWIN NT 0800
GPO Box 3056
DARWIN NT 0801
Ph - general: (08) 8946 9666
Fax: (08) 8946 9600
Hobart office
Level 2
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000
GPO Box 1210
Hobart Tas 7001
Ph: (03) 6215 9333
Fax: (03) 6234 7796
Melbourne office
ACCC Melbourne office is moving to Lonsdale Street
Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1800
Fax: (03) 9663 3699
Melbourne office of the Australian Energy Regulator
ACCC Melbourne office is moving to Lonsdale Street
Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1444
Fax: (03) 9290 1457
Perth office
3rd floor, East Point Plaza
233 Adelaide Terrace
Perth WA 6000
PO Box 6381
East Perth WA 6892
Ph: (08) 9325 0600
Fax: (08) 9325 5976
Sydney office
Level 20
175 Pitt Street
Sydney NSW 2000
GPO Box 3648
Sydney NSW 2001
Ph: (02) 9230 9133
Fax: (02) 9223 1092
Townsville office
Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810
PO Box 2016
Townsville Qld 4810
Ph: (07) 4729 2666
Fax: (07) 4721 1538