Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.
For consumers
Not sure about your consumer rights? Try checking our Consumers section.
If you have a question or concern you can:
- Make an enquiry
- Report a consumer issue
- Report a Takata airbag issue
- Call our Infocentre on 1300 302 502, Monday to Friday from 8.30am to 5.30pm AEST/AEDT.
Note: if you have an enquiry about the compulsory Takata airbag recalls, please check our FAQ for Takata airbag recalls page, which has the most up-to-date information for consumers.
For small business
Find information on how the ACCC supports small businesses.
If you have a question or problem you can:
- Report a small business issue
- Call our Small Business Helpline on 1300 302 021, Monday to Friday from 8.30am to 5.30pm AEST/AEDT.
Other contacts
If your query relates to a specific area:
- Product Safety
- Report a scam
- Indigenous Infoline: 1300 303 143
- Media team: 1300 138 917
- FOI requests: 02 6243 1244 or foi@accc.gov.au
- Australian Energy Regulator: AERInquiry@aer.gov.au
- Authorisations
- Notifications (for exclusive dealing, collective bargaining, or private disclosure of pricing information)
- Cartel immunity
- Anonymously report an agricultural issue
- Anonymously report a construction industry issue
- Website feedback form.
13 and 1300 number costs
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.
Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Overseas callers
If you are calling from overseas, please use: +61 2 6243 1305.
National relay service
- Contact the National Relay Service
- Give them the ACCC's number: 1300 302 502.
Translating and interpreting service
If you speak a language other than English:
- Call 131 450
- Give them the ACCC's number: 1300 302 502.
ACCC office locations
Adelaide office
Level 2
19 Grenfell Street
Adelaide SA 5000
GPO Box 922
Adelaide SA 5001
Ph:(08) 8213 3444
Brisbane office
Level 24
400 George Street
Brisbane Qld 4000
PO Box 12241
George Street Post Shop
Brisbane Qld 4003
Ph: (07) 3835 4666
Fax: (07) 3835 4653
Canberra office
23 Marcus Clarke Street
Canberra ACT 2601
GPO Box 3131
Canberra ACT 2601
Ph- general: (02) 6243 1111
Fax: (02) 6243 1199
Darwin office
Level 8 National Mutual Centre
9-11 Cavenagh St
Darwin NT 0800
GPO Box 3056
Darwin NT 0801
Ph - general: (08) 8946 9666
Fax: (08) 8946 9600
Hobart office
Level 2
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000
GPO Box 1210
Hobart Tas 7001
Ph: (03) 6215 9333
Fax: (03) 6234 7796
Melbourne office
Level 17
2 Lonsdale Street
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1800
Melbourne office of the Australian Energy Regulator
Level 17
2 Lonsdale Street
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1444
Perth office
Level 5, 1 William Street
Perth WA 6000
PO Box Z5145
Perth St Georges Tce
WA 6000
Ph: (08) 9325 0600
Sydney office
Level 20
175 Pitt Street
Sydney NSW 2000
GPO Box 3648
Sydney NSW 2001
Ph: (02) 9230 9133
Fax: (02) 9223 1092
Townsville office
Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810
PO Box 2016
Townsville Qld 4810
Ph: (07) 4729 2666
Fax: (07) 4721 1538