Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.
For consumers
Not sure about your consumer rights? Try checking our Consumers section.
If you have a question or concern you can:
- Make an enquiry
- Report a consumer issue
- Report a Takata airbag issue (please check our FAQ for Takata airbag recalls page first)
- Call our Infocentre on 1300 302 502, Monday to Friday from 8.30am to 5.30pm AEST/AEDT.
It may take us longer to respond to your enquiry due to COVID-19 (coronavirus)
We appreciate your patience and understanding while we deal with higher than usual numbers of enquiries.
In the meantime, you can find answers to frequently asked questions about your rights during this period, including changes to services or cancellations caused by COVID-19 restrictions.
If you do need to contact us with a COVID-19 related enquiry, we recommend you contact us online, as the current wait time for calls is up to 30 minutes.
For small business
Find information on how the ACCC supports small businesses.
If you have a question or problem you can:
- Report a small business issue
- Call our Small Business Helpline on 1300 302 021, Monday to Friday from 8.30am to 5.30pm AEST/AEDT.
Other contacts
If your query relates to a specific area:
- Product Safety
- Report a scam
- Indigenous Infoline: 1300 303 143
- Media team: 1300 138 917 (media or journalists only)
- Make an FOI request
- Australian Energy Regulator: AERInquiry@aer.gov.au
- Authorisations
- Notifications (for exclusive dealing, collective bargaining, or private disclosure of pricing information)
- Cartel immunity
- Anonymously report cartel conduct
- Anonymously report a construction industry issue
- Fraud prevention
- Website feedback form.
13 and 1300 number costs
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.
Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Overseas callers
If you are calling from overseas, please use: +61 2 6243 1305.
National relay service
- Contact the National Relay Service
- Give them the ACCC's number: 1300 302 502.
Translating and interpreting service
If you speak a language other than English:
- Call 131 450
- Give them the ACCC's number: 1300 302 502.
Write to us
For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:
GPO Box 3131
Canberra ACT 2601
ACCC office locations
During the coronavirus pandemic and to comply with social distancing requirements, all ACCC offices are closed to external visitors until further notice.
The ACCC has a number of offices across Australia. Please do not write to us at any of our office locations. Use the GPO Box (above) for all correspondence.
Adelaide office
Level 11
1 King William St
Adelaide SA, 5000
Ph: (08) 8213 3444
Brisbane office
Level 25
32 Turbot Street
Brisbane Qld 4000
Ph: (07) 3835 4666
Canberra office
23 Marcus Clarke Street
Canberra ACT 2601
GPO Box 3131
Canberra ACT 2601
Ph: (02) 6243 1111
Darwin office
Level 8 National Mutual Centre
9-11 Cavenagh St
Darwin NT 0800
Ph: (08) 8946 9666
Hobart office
Level 2
111 Macquarie Street
Hobart Tas 7000
Ph: (03) 9290 1800
Melbourne office
Level 17
2 Lonsdale Street
Melbourne Vic 3000
Ph: (03) 9290 1800
Melbourne office of the Australian Energy Regulator
Level 17
2 Lonsdale Street
Melbourne Vic 3000
Ph: (03) 9290 1444
Perth office
Level 5, 1 William Street
Perth WA 6000
Ph: (08) 9325 0600
Sydney office
Level 20
175 Pitt Street
Sydney NSW 2000
Ph: (02) 9230 9133
Townsville office
Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810
Ph: (07) 4729 2666