Contact the ACCC

Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.

For consumers

Not sure about your consumer rights? Try checking our Consumers section.

If you have a question or concern you can:

It may take us longer to respond to your enquiry due to COVID-19 (coronavirus)

We appreciate your patience and understanding while we deal with higher than usual numbers of enquiries.

In the meantime, you can find answers to frequently asked questions about your rights during this period, including changes to services or cancellations caused by COVID-19 restrictions.  

If you do need to contact us with a COVID-19 related enquiry, we recommend you contact us online, as the current wait time for calls is up to 30 minutes.
 

    For small business

    Find information on how the ACCC supports small businesses.

    If you have a question or problem you can:

    Other contacts

    If your query relates to a specific area:

    13 and 1300 number costs

    The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

    Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

    Overseas callers

    If you are calling from overseas, please use: +61 2 6243 1305.

    National relay service

    If you are deaf or have a hearing or speech impairment:

    1. Contact the National Relay Service
    2. Give them the ACCC's number: 1300 302 502.

    Translating and interpreting service

    If you speak a language other than English:

    1. Call 131 450
    2. Give them the ACCC's number: 1300 302 502.

    Write to us

    For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:

    GPO Box 3131
    Canberra ACT 2601

    ACCC office locations

    During the coronavirus pandemic and to comply with social distancing requirements, all ACCC offices are closed to external visitors until further notice. 

    The ACCC has a number of offices across Australia. Please do not write to us at any of our office locations. Use the GPO Box (above) for all correspondence.

    Adelaide office

    Level 11
    1 King William St
    Adelaide SA, 5000

    Ph: (08) 8213 3444

    Brisbane office

    Level 25
    32 Turbot Street
    Brisbane Qld 4000

    Ph: (07) 3835 4666

    Canberra office

    23 Marcus Clarke Street
    Canberra ACT 2601

    GPO Box 3131
    Canberra ACT 2601

    Ph: (02) 6243 1111

    Darwin office

    Level 8 National Mutual Centre
    9-11 Cavenagh St
    Darwin NT 0800

    Ph: (08) 8946 9666

    Hobart office

    Level 2
    111 Macquarie Street
    Hobart Tas 7000

    Ph: (03) 9290 1800

    Melbourne office

    Level 17
    2 Lonsdale Street
    Melbourne Vic 3000

    Ph: (03) 9290 1800

    Melbourne office of the Australian Energy Regulator

    Level 17
    2 Lonsdale Street
    Melbourne Vic 3000

    Ph: (03) 9290 1444

    Perth office

    Level 5, 1 William Street
    Perth WA 6000

    Ph: (08) 9325 0600

    Sydney office

    Level 20
    175 Pitt Street
    Sydney NSW 2000

    Ph: (02) 9230 9133

    Townsville office

    Suncorp Plaza Suite 2 Level 9
    61-73 Sturt Street
    Townsville QLD 4810

    Ph: (07) 4729 2666