Contact the ACCC

Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.

For consumers

Not sure about your consumer rights? Try checking our Consumers section.

If you have a question or concern you can:

For small business

Find information on how the ACCC supports small businesses.

If you have a question or problem you can:

Other contacts

If your query relates to a specific area:

Write to us

For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:

GPO Box 3131
Canberra ACT 2601

ACCC office locations

The ACCC has a number of offices across Australia. Please do not write to us at any of our office locations. Use the GPO Box for all correspondence.

  • Adelaide, Level 2, 19 Grenfell Street Adelaide SA 5000, Ph: (08) 8213 3444
  • Brisbane, Level 24, 400 George Street Brisbane Qld 4000, Ph: (07) 3835 4666, Fax: (07) 3835 4653
  • Canberra, 23 Marcus Clarke Street Canberra ACT 2601, Ph: (02) 6243 1111, Fax: (02) 6243 1199
  • Darwin, Level 8, National Mutual Centre 9-11 Cavenagh St Darwin NT 0800, Ph: (08) 8946 9666, Fax: (08) 8946 9600
  • Hobart, Level 2, 70 Collins Street (Cnr Collins & Argyle Streets) Hobart Tas 7000, Ph: (03) 6215 9333, Fax: (03) 6234 7796
  • Melbourne, Level 35, The Tower 360 Elizabeth Street Melbourne Central Melbourne Vic 3000
    • ACCC Ph: (03) 9290 1800, Fax: (03) 9663 3699
    • AER Ph: (03) 9290 1444, Fax: (03) 9290 1457
  • Perth, 3rd floor, East Point Plaza 233 Adelaide Terrace Perth WA 6000, Ph: (08) 9325 0600, Fax: (08) 9325 5976
  • Sydney, Level 20, 175 Pitt Street Sydney NSW 2000, Ph: (02) 9230 9133, Fax: (02) 9223 1092
  • Townsville, Suncorp Plaza Suite 2, Level 9 61-73 Sturt Street Townsville QLD 4810, Ph: (07) 4729 2666, Fax: (07) 4721 1538

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Overseas callers

If you are calling from overseas, please use: +61 2 6243 1305.

National relay service

If you are deaf or have a hearing or speech impairment:

  1. Contact the National Relay Service
  2. Give them the ACCC's number: 1300 302 502.

Translating and interpreting service

If you speak a language other than English:

  1. Call 131 450
  2. Give them the ACCC's number: 1300 302 502.