Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.
For consumers
Not sure about your consumer rights? Try checking our Consumers section.
If you have a question or concern you can:
- Make an enquiry
- Report a consumer issue
- Call our Infocentre on 1300 302 502, Monday to Friday from 8.30am to 5.30pm AEST.
For small business
Find information on how the ACCC supports small businesses.
If you have a question or problem you can:
- Report a small business issue
- Call our Small Business Helpline on 1300 302 021, Monday to Friday from 8.30am to 5.30pm AEST.
Other contacts
If your query relates to a specific area:
- Product Safety
- Report a scam
- Indigenous Infoline: 1300 303 143
- Media team: 1300 138 917
- FOI requests: 02 6243 1244 or foi@accc.gov.au
- Australian Energy Regulator: AERInquiry@aer.gov.au
- Authorisations
- Notifications (for exclusive dealing, collective bargaining, or private disclosure of pricing information)
- Cartel immunity
- Website feedback form.
Write to us
For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:
GPO Box 3131
Canberra ACT 2601
ACCC office locations
The ACCC has a number of offices across Australia. Please do not write to us at any of our office locations. Use the GPO Box for all correspondence.
- Adelaide, Level 2, 19 Grenfell Street Adelaide SA 5000, Ph: (08) 8213 3444
- Brisbane, Level 24, 400 George Street Brisbane Qld 4000, Ph: (07) 3835 4666, Fax: (07) 3835 4653
- Canberra, 23 Marcus Clarke Street Canberra ACT 2601, Ph: (02) 6243 1111, Fax: (02) 6243 1199
- Darwin, Level 8, National Mutual Centre 9-11 Cavenagh St Darwin NT 0800, Ph: (08) 8946 9666, Fax: (08) 8946 9600
- Hobart, Level 2, 70 Collins Street (Cnr Collins & Argyle Streets) Hobart Tas 7000, Ph: (03) 6215 9333, Fax: (03) 6234 7796
- Melbourne, Level 35, The Tower 360 Elizabeth Street Melbourne Central Melbourne Vic 3000
- ACCC Ph: (03) 9290 1800, Fax: (03) 9663 3699
- AER Ph: (03) 9290 1444, Fax: (03) 9290 1457
- Perth, 3rd floor, East Point Plaza 233 Adelaide Terrace Perth WA 6000, Ph: (08) 9325 0600, Fax: (08) 9325 5976
- Sydney, Level 20, 175 Pitt Street Sydney NSW 2000, Ph: (02) 9230 9133, Fax: (02) 9223 1092
- Townsville, Suncorp Plaza Suite 2, Level 9 61-73 Sturt Street Townsville QLD 4810, Ph: (07) 4729 2666, Fax: (07) 4721 1538
13 and 1300 number costs
The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.
Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
Overseas callers
If you are calling from overseas, please use: +61 2 6243 1305.
National relay service
- Contact the National Relay Service
- Give them the ACCC's number: 1300 302 502.
Translating and interpreting service
If you speak a language other than English:
- Call 131 450
- Give them the ACCC's number: 1300 302 502.