Contact the ACCC

Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.

For consumers

Not sure about your consumer rights? Try checking our Consumers section.

If you have a question or concern you can:

For small business

Find information on how the ACCC supports small businesses.

If you have a question or problem you can:

Other contacts

If your query relates to a specific area:

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Overseas callers

If you are calling from overseas, please use: +61 2 6243 1305.

National relay service

If you are deaf or have a hearing or speech impairment:

  1. Contact the National Relay Service
  2. Give them the ACCC's number: 1300 302 502.

Translating and interpreting service

If you speak a language other than English:

  1. Call 131 450
  2. Give them the ACCC's number: 1300 302 502.

ACCC office locations

Adelaide office

Level 2
19 Grenfell Street
Adelaide SA 5000

GPO Box 922
Adelaide SA 5001

Ph:(08) 8213 3444

Brisbane office

Level 24
400 George Street
Brisbane Qld 4000

PO Box 12241
George Street Post Shop
Brisbane Qld 4003

Ph: (07) 3835 4666
Fax: (07) 3835 4653

Canberra office

23 Marcus Clarke Street
Canberra ACT 2601

GPO Box 3131
Canberra ACT 2601

Ph- general: (02) 6243 1111
Fax: (02) 6243 1199

Darwin office

Level 8 National Mutual Centre
9-11 Cavenagh St
DARWIN NT 0800

GPO Box 3056
DARWIN NT 0801

Ph - general: (08) 8946 9666
Fax: (08) 8946 9600

Hobart office

Level 2
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000

GPO Box 1210
Hobart Tas 7001

Ph: (03) 6215 9333
Fax: (03) 6234 7796

Melbourne office

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1800
Fax: (03) 9663 3699

Melbourne office of the Australian Energy Regulator

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1444
Fax: (03) 9290 1457

Perth office

3rd floor, East Point Plaza
233 Adelaide Terrace
Perth WA 6000

PO Box 6381
East Perth WA 6892

Ph: (08) 9325 0600
Fax: (08) 9325 5976

Sydney office

Level 20
175 Pitt Street
Sydney NSW 2000

GPO Box 3648
Sydney NSW 2001

Ph: (02) 9230 9133
Fax: (02) 9223 1092

Townsville office

Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810

PO Box 2016
Townsville Qld 4810

Ph: (07) 4729 2666
Fax: (07) 4721 1538