Contact the ACCC

Airbnb proceedings

We are asking consumers who experienced problems with the currency displayed on Airbnb’s booking platform, or with explanations given to them by Airbnb about the prices they were charged, between January 2018 and August 2021 to let us know via our contact form.

We are seeking compensation for affected consumers as part of our case, but any compensation will depend on the outcome of the case and what the court orders.

Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.

For consumers

Not sure about your consumer rights? Try checking our Consumers section.

Find answers to frequently asked questions about your rights during the COVID-19 pandemic, including changes to services or cancellations caused by restrictions.

If you still have a question or concern you can:

For small business

Find information on how the ACCC supports small businesses.

If you have a question or problem you can:

Other contacts

If your query relates to a specific area:

By engaging with us you acknowledge and understand that we will act in accordance with our Privacy Policy and our Information Policy.

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Overseas callers

If you are calling from overseas, please use: +61 2 6243 1305.

National relay service

If you are deaf or have a hearing or speech impairment:

  1. Contact the National Relay Service
  2. Give them the ACCC's number: 1300 302 502.

Translating and interpreting service

If you speak a language other than English:

  1. Call 131 450
  2. Give them the ACCC's number: 1300 302 502.

Write to us

For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:

GPO Box 3131
Canberra ACT 2601

ACCC office locations

During the coronavirus pandemic and to comply with social distancing requirements, all ACCC offices are closed to external visitors until further notice. 

The ACCC has a number of offices across Australia. Please do not write to us at any of our office locations. Use the GPO Box (above) for all correspondence.

The Australian Energy Regulator (AER) shares offices with the ACCC. To contact the AER, telephone 1300 585 165 or see the AER website for further contact details.

Adelaide office

Level 11
1 King William Street
Adelaide SA, 5000

Ph: (08) 8213 3444

Brisbane office

Level 25
32 Turbot Street
Brisbane Qld 4000

Ph: (07) 3835 4666

Canberra office

23 Marcus Clarke Street
Canberra ACT 2601

GPO Box 3131
Canberra ACT 2601

Ph: (02) 6243 1111

Darwin office

Level 8 National Mutual Centre
9-11 Cavenagh Street
Darwin NT 0800

Ph: (08) 8946 9666

Hobart office

Level 2
111 Macquarie Street
Hobart Tas 7000

Ph: (03) 9290 1800

Melbourne office

Level 17
2 Lonsdale Street
Melbourne Vic 3000

Ph: (03) 9290 1800

Perth office

Level 5, 1 William Street
Perth WA 6000

Ph: (08) 9325 0600

Sydney office

Level 27
135 King Street
Sydney NSW 2000

Ph: (02) 9230 9133

Townsville office

Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810

Ph: (07) 4729 2666