Our broadband monitoring program will help provide consumers with accurate, independent and comparable information about broadband speeds and performance. When published, you will be able to use this information to shop around for the best deal, as well as to check that you're getting what you paid for.
Consumers spend over $4 billion per year on fixed-line broadband services, and they need access to accurate information to assist them in choosing plans.
The broadband monitoring program will involve testing around 4,000 households across Australia and around 2,000 volunteers in the first year to determine typical broadband speeds and performance at various times during the day.
To provide this information to consumers we’ll set up a volunteer testing panel in the second half of 2017. We’ll begin publishing data by the end of the year.
Consumers will benefit by:
- making it easier to compare plans and shop around for the best deal
- being able to check if their broadband service is delivering on the value they signed up for
- encouraging retailers to compete on performance as well as price and data inclusions.
We need volunteers across many different retail service providers over a range of broadband technologies and on different retail speeds and plans. We’ll be testing NBN services, as well as some ADSL and next generation fibre services. At this stage, the program will not test mobile, satellite or fixed-wireless broadband services.
We reserve the right to close or extend this call for volunteers.
We’ll work with an independent testing provider to ensure we have volunteers in place to produce the most reliable performance information. If you’re selected, we will contact you directly.
Note: not everyone who expresses interest will take part in the testing, but we are looking for lots of volunteers so we encourage you to sign up.
If you’re selected to participate in the program or if we need more information from you, you’ll be contacted using the details you provided.
We will make initial contact with potential volunteers between July and September 2017, however we may also need to contact you during later stages of the program.
Selected volunteers will be instructed on how to install a hardware-based testing device on their fixed-line home broadband connection.
The testing device will conduct tests using your internet connection between the testing device and the Program’s monitoring equipment.
Volunteers won’t be paid to participate in the program, and it won’t cost anything to participate.
A small amount of your broadband data will be used to conduct testing – the international experience tells us that this has no impact or very minimal impact on testing volunteers.