Broadband performance data

Our Measuring Broadband Australia (MBA) program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter. The information below is based on measurement results collected in May 2021 for the Quarterly charts, and for the Monthly charts the period from May to July 2021.

Last updated: August 2021

About NBN fixed-line services

An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. There are a number of fixed-line technologies: fibre to the premises, fibre to the building, fibre to the curb, fibre to the node, and hybrid fibre coaxial.

For further information, see Broadband speeds.

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband +0.9%
Dodo & iPrimus +5.4%
Exetel +1.8%
iiNet +0.7%
MyRepublic +3.7%
Optus +1.3%
Superloop +2.6%
Telstra +2.2%
TPG +1.5%
Vodafone +4.3%
Aussie Broadband +1.1%
Dodo & iPrimus +7.4%
Exetel +2.3%
iiNet +0.5%
MyRepublic +7.3%
Optus -3.1%
Superloop +3.5%
Telstra +1.5%
TPG +1.7%
Vodafone +3.4%
Aussie Broadband +0.7%
Dodo & iPrimus -2.0%
Exetel -0.2%
iiNet +0.6%
MyRepublic +1.2%
Optus +2.4%
Superloop +2.2%
Telstra +1.4%
TPG -0.7%
Vodafone +0.5%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.
  • Note: This chart shows results from major NBN fixed-line plans, from NBN12 to NBN250.

NBN plan speeds delivered during busy hours by technology

  • All services
  • Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds
  • Note: This chart shows results from major NBN fixed-line plans, from NBN12 to NBN250.

Average NBN download speeds during busy hours by plan

Average NBN download speeds by hour of day

Average speeds for very high speed services

  • Very high speed services are services where the underlying wholesale product sold by NBN Co has a download/upload speed range of 500-990/50Mbps (referred to by NBN Co as ‘Home Ultrafast’).

Average hourly download speeds for very high speed services

  • Very high speed services are services where the underlying wholesale product sold by NBN Co has a download/upload speed range of 500-990/50Mbps (referred to by NBN Co as ‘Home Ultrafast’).

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed.

Average daily outages per service lasting longer than 30 seconds

  • All services
  • Excluding services that are unable to achieve maximum plan speeds
  • Note: This chart shows results from major NBN fixed-line plans, from NBN12 to NBN250, and excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss. These measures are for all hours.

Web page loading time

Latency

Frequency of packet loss

  • High latency can impact online experiences such as video conferencing, media streaming and online gaming. Latency is the total time it takes a data packet to travel from one network node to another.
  • Packet losses can impact online experiences such as video conferencing, media streaming and online gaming. Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination.
  • Note: This chart shows results from major NBN fixed-line plans, from NBN12 to NBN250.

About NBN fixed wireless services

NBN fixed-line connections and NBN fixed wireless connections utilise different technologies that are not directly comparable in terms of performance. An NBN fixed-line connection utilises a physical line running to the household to connect it to the NBN network. An NBN fixed wireless connection transmits data over radio signals to connect a household to the NBN network and uses similar technology to mobile networks. Around 4 per cent of NBN consumers are served by NBN fixed wireless, typically in rural and regional areas, but it may also be used in outer metropolitan centres.

The quality and maximum speed of a fixed wireless connection is often more variable than fixed-line technology. The following factors may affect fixed wireless:

  • Environmental factors, including:
    • distance of the consumer’s premises to the fixed wireless tower,
    • whether there is a clear line of sight from the premises to the tower, and
    • weather conditions such as extreme heat or heavy rain.
  • Network congestion.

For further information, see Using NBN fixed wireless.

Average fixed wireless speeds during all hours and busy hours

Download

Upload

  • All hours
  • Busy hours
  • Note: We present results for two NBN fixed wireless plans: Fixed Wireless Plus and 25 Mbps. In this metric download speeds for Fixed Wireless Plus plans have been calculated as a percentage of a 50 Mbps benchmark speed.

Average daily outages lasting over 30 seconds for fixed wireless services during all hours

 

Note: We present results for two NBN fixed wireless plans: Fixed Wireless Plus and 25 Mbps.

Average speeds for the Fixed Wireless Plus plan by hour of day (Mbps)

Daily NBN fixed-line download speeds during all hours by plan

This chart plots the daily fixed-line average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN download speed plans for all hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.

Daily fixed-line NBN download speeds during busy hours by plan

This chart plots the daily fixed-line average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN speed plans in the busy evening hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.
  • Monthly data presented should not be directly compared with corresponding data in the quarterly reports as the composition of sample sizes may vary between the quarterly and monthly report.
  • 12/1 Mbps services are excluded from monthly reporting due to the limited sample size

Average Daily fixed wireless download speeds by plan

This charts plots the daily average download speed over the period for the 25 Mbps and Fixed Wireless Plus plans, both for all hours and during busy hours.

Chart data tables

Data used in the charts are provided below.

More information

Previous broadband performance data