Broadband performance data

Our Measuring Broadband Australia (MBA) program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter. The information below is based on measurement results collected in October 2020 for the Quarterly report, and August to October 2020 for the Monthly report.

Last updated: December 2020

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband +6.6%
Dodo & iPrimus +2.0%
Exetel +1.3%
iiNet +5.4%
MyRepublic 8.4%
Optus +8.5%
Superloop New
Telstra +11.4%
TPG +9.2%
Vodafone +6.0%
Aussie Broadband +7.3%
Dodo & iPrimus +1.6%
Exetel +0.9%
iiNet +4.5%
MyRepublic +5.6%
Optus +5.1%
Superloop NEW
Telstra +12.1%
TPG +9.0%
Vodafone +4.2%
Aussie Broadband -1.8%
Dodo & iPrimus +5.4%
Exetel 0.0%
iiNet -2.6%
MyRepublic +1.8%
Optus -2.1%
Superloop NEW
Telstra -1.6%
TPG -1.1%
Vodafone +4.2%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

Average daily outages per user lasting longer than 30 seconds

  • All services
  • Excluding services that are unable to achieve maximum plan speeds
  • Note: This excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

NBN plan speeds delivered during busy hours by technology

  • All services
  • Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds

Average NBN download speeds during busy hours by plan

Average NBN download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Chart data tables

Data used in the charts are provided below.

Table 1. NBN plan speeds delivered during busy hours and the busiest hour

Download - busy hours Download - busiest hour Upload - busy hours
December 2020 Change (%) Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds December 2020 Change (%) December 2020 Change (%) Potential speeds that could be delivered when excluding services that are unable to achieve maximum plan speeds
Aussie Broadband 95.1% +6.6% 99.3% 93.6% +7.3% 84.4% -1.8% 88.3%
Dodo & iPrimus 84.8% +2.0% 88.8% 79.6% +1.6% 84.6% +5.4% 89.0%
Exetel 89.2% +1.3% 89.4% 87.1% +0.9% 90.1% 0.0% 90.8%
iiNet 93.3% +5.4% 97.9% 90.0% +4.5% 82.9% -2.6% 87.8%
MyRepublic 96.8% +8.4% 101.4% 89.8% +5.6% 88.0% +1.8% 92.2%
Optus 98.5% +8.5% 101.8% 93.5% +5.1% 84.1% -2.1% 87.0%
Superloop 93.4% N/A 98.2% 89.7% N/A 86.0% N/A 87.6%
Telstra 96.5% +11.4% 101.2% 93.0% +12.1% 83.1% -1.6% 88.0%
TPG 98.4% +9.2% 100.8% 96.2% +9.0% 85.7% -1.1% 87.3%
Vodafone 92.1% +6.0% 95.2% 88.7% +4.2% 85.6% +4.2% 88.8%

Table 2. Average daily outages per user lasting longer than 30 seconds

December 2020 September 2020
All services Average daily outages excluding services that are unable to achieve maximum plan speeds All services Average daily outages excluding services that are unable to achieve maximum plan speeds
Aussie Broadband 0.25 0.24 0.24 0.25
Dodo & iPrimus 0.23 0.2 0.4 0.44
Exetel 0.38 0.38 0.27 0.26
iiNet 0.17 0.16 0.21 0.23
MyRepublic 0.17 0.16 0.24 0.23
Optus 0.27 0.24 0.44 0.45
Superloop 0.33 0.3 N/A N/A
Telstra 0.20 0.2 0.28 0.28
TPG 0.25 0.25 0.31 0.32
Vodafone 0.37 0.36 0.17 0.18

Table 3. NBN plan speeds delivered during busy hours by technology

NBN

December 2020 September 2020
All results as a percent of maximum plan speed (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds All results as a percent of maximum plan speed (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds
FTTP 100.4% 100.9% 91.7% 91.8%
FTTN 89.6% 96.1% 83.3% 89.1%
HFC 99.4% 100.1% 91.2% 91.4%
FTTC 97.8% 99.4% 90.7% 91.2%

Table 4. Average NBN download speeds during busy hours (Mbps)

  December 2020 September 2020
NBN 100/40Mbps 94.1 88.0
NBN 50/20Mbps 47.3 43.3
NBN 25/5Mbps 25.1 22.8

Table 5. Average NBN download speeds by hour of day (Mbps)

 

 

December 2020 September 2020
Time 100/40 Mbps 50/20 Mbps 25/5 Mbps 100/40 Mbps 50/20 Mbps 25/5 Mbps
1 AM 95.65 47.91 25.39 90.25 44.12 23.11
2 AM 95.65 47.91 25.39 90.25 44.12 23.11
3 AM 95.65 47.91 25.39 90.25 44.12 23.11
4 AM 95.65 47.91 25.39 90.25 44.12 23.11
5 AM 95.65 47.91 25.39 90.25 44.12 23.11
6 AM 95.60 47.87 25.41 89.96 43.91 23.08
7 AM 95.60 47.87 25.41 89.96 43.91 23.08
8 AM 95.60 47.87 25.41 89.96 43.91 23.08
9 AM 95.60 47.87 25.41 89.96 43.91 23.08
10 AM 95.60 47.87 25.41 89.96 43.91 23.08
11 AM 95.60 47.87 25.41 89.96 43.91 23.08
12 PM 94.99 47.65 25.40 88.96 43.67 22.97
1 PM 94.99 47.65 25.40 88.96 43.67 22.97
2 PM 94.99 47.65 25.40 88.96 43.67 22.97
3 PM 94.99 47.65 25.40 88.96 43.67 22.97
4 PM 94.99 47.65 25.40 88.96 43.67 22.97
5 PM 94.99 47.65 25.40 88.96 43.67 22.97
6 PM 95.08 47.35 25.54 88.12 43.3 22.88
7 PM 94.52 47.42 25.27 87.91 43.2 22.81
8 PM 94.06 47.13 25.18 87.66 43.05 22.77
9 PM 93.75 47.07 25.04 87.81 43.17 22.77
10 PM 94.35 47.32 25.12 88.82 43.52 22.86
11 PM 94.97 47.57 25.32 89.53 43.77 22.97
12 AM 95.65 47.91 25.39 90.25 44.12 23.11

Table 6. Distribution of download speed tests, by percentage of plan speed

  December 2020 September 2020
Over 90% plan speed 78.4% 74.8%
50% - 90% plan speed 18.5% 22.5%
Under 50% plan speed 3.1% 2.7%

Table 7a. Web page loading time (seconds)

December 2020 September 2020
Aussie Broadband 3.6 2.9
Dodo & iPrimus 3.7 3.2
Exetel 3.6 2.9
iiNet 3.6 3.2
MyRepublic 3.8 3.1
Optus 3.6 3.0
Superloop 3.7 N/A
Telstra 3.3 3.0
TPG 3.6 3.4
Vodafone 3.8 3.1

Table 7b. Latency (milliseconds)

December 2020 September 2020
Aussie Broadband 9.7 9.8
Dodo & iPrimus 10.7 12.5
Exetel 11.7 10.7
iiNet 10.7 11.4
MyRepublic 20.8 20.6
Optus 11.3 13.0
Superloop 9.6 N/A
Telstra 10.8 10.8
TPG 10.9 10.6
Vodafone 10.7 10.5

Table 7c. Frequency of packet loss

Packet loss (%) Percentage of tests (%)
December 2020 September 2020
0% 80.1% 74.5%
>0% - 0.1% 9.1% 7.9%
0.1% - 0.2% 5.7% 4.3%
0.2% - 0.3% 1.9% 2.1%
0.3% - 0.4% 0.8% 1.3%
0.4% - 0.5% 0.4% 1.1%
0.5% - 0.6% 0.3% 0.9%
0.6% - 0.7% 0.2% 0.7%
0.7% - 0.8% 0.2% 0.5%
0.8% - 0.9% 0.1% 0.4%
0.9% - 1% 0.1% 0.4%
>=1% 1.2% 5.9%

Please note, the unprecedented demand during COVID-19 has required additional checks of the MBA test data so we can remain confident that the metrics that we are reporting accurately show the speed and quality that is available to consumers when using their broadband service to access popular online content and applications. These checks led us to believe that on some days the speed tests that we conducted in Victoria could have likely been impacted by congestion that occurred on the data network that hosts those test servers, which a consumer would be unlikely to have encountered in their own use of their broadband service. Due to this we have established new test servers in Victoria (Melbourne) that are hosted on a separate data network. These new servers were established in October and data from them is included in this report. Consequently, we have shown daily results exclusive and inclusive of Victoria tests from the old server (during August, September and early October), and have shown all tests for the new server which was fully established on 8th October.

For further information, please see the Monthly key indicators report for August to September 2020.

Daily NBN download speeds during all hours by plan

This chart plots the daily average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN download speed plans for all hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.
  • = New Victoria server became operational on 8 October 2020.

Daily NBN download speeds during busy hours by plan

This chart plots the daily average download speed over the period for the 25 Mbps, 50 Mbps and 100 Mbps NBN speed plans in the busy evening hours against the February 2020 monthly average measurement for each speed plan indicated by the dashed lines. February 2020 represents a baseline prior to the COVID-19 pandemic.

  • Please note that the chart excludes underperforming and impaired services.
  • Monthly data presented should not be directly compared with corresponding data in the quarterly reports as the composition of sample sizes may vary between the quarterly and monthly report.
  • 12/1 Mbps services are excluded from monthly reporting due to the limited sample size

Average Daily Fixed Wireless download speeds by plan

This charts plots the daily average download speed over the period for the 25 Mbps and Fixed Wireless Plus plans, both for all hours and during busy hours. This is a proof-of-concept chart that is intended to be solely indicative and firm conclusions about the performance of the fixed-wireless products should not be inferred from these results.

Chart data tables

Data used in the charts are provided below.

More information

Previous broadband performance data