Broadband performance data

Our Measuring Broadband Australia program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter.

Last updated: Aug 2019

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband -0.6%
Dodo & iPrimus -1.4%
Exetel -2.4%
iiNet -0.3%
MyRepublic +2.9%
Optus +0.5%
Telstra -0.4%
TPG -1.6%
Aussie Broadband -0.4%
Dodo & iPrimus +4.8%
Exetel -8.9%
iiNet +2.0%
MyRepublic +4.0%
Optus +0.3%
Telstra +0.2%
TPG -1.8%
Aussie Broadband 0.1%
Dodo & iPrimus -3.5%
Exetel -2.3%
iiNet +0%
MyRepublic +0.8%
Optus +2.0%
Telstra -1.3%
TPG -0.2%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP. The busiest hour calculation method was revised in May 2019. Busiest hour results are not comparable with those published in Feb 2019.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

Average daily outages per user lasting longer than 30 seconds

  • All results
  • Excluding results that are unable to achieve maximum plan speeds
  • Note: This excludes outages between midnight and 6am when maintenance and upgrades are usually carried out.

NBN and ADSL plan speeds delivered during busy hours by technology

  • All results
  • Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds

Average NBN and ADSL download speeds during busy hours by plan

Average NBN and ADSL download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed. ADSL results are excluded.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Chart data tables

Data used in the charts are provided below.

Table 1. NBN plan speeds delivered during busy hours and the busiest hour

Download - busy hours Download - busiest hour Upload - busy hours
Aug 2019 Change (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds Aug 2019 Change (%) Aug 2019 Change (%)
Aussie Broadband 85.3% -0.6% 88.6% 81.8% -0.4% 85.7% 0.1%
Dodo & iPrimus 80.4% -1.4% 85.6% 73.8% 4.8% 82.3% -3.5%
Exetel 82.8% -2.4% 84.9% 72.1% -8.9% 87.1% -2.3%
iiNet 84.2% -0.3% 89.5% 80.6% 2.0% 86.4% 0.0%
MyRepublic 84.8% 2.9% 90.8% 81.9% 4.0% 82.0% 0.8%
Optus 85.5% 0.5% 89.9% 82.6% 0.3% 83.3% 2.0%
Telstra 83.1% -0.4% 89.9% 81.6% 0.2% 81.2% -1.3%
TPG 86.7% -1.6% 90.6% 84.5% -1.8% 85.8% -0.2%

Table 2. Average daily outages per user lasting longer than 30 seconds

All results Average daily outages excluding connections that are unable to achieve maximum plan speeds (%)
  Aug 2019 May 2019 Aug 2019 May 2019
Aussie Broadband 0.54 0.3 0.56 0.32
Dodo & iPrimus 0.59 0.22 0.42 0.24
Exetel 0.48 0.42 0.49 0.45
iiNet 0.27 0.19 0.28 0.2
MyRepublic 0.28 0.12 0.29 0.08
Optus 2.56 1.53 2.72 1.6
Telstra 0.37 0.14 0.38 0.12
TPG 0.2 0.14 0.21 0.14

Table 3. NBN and ADSL plan speeds delivered during busy hours by technology

NBN

  All results as a percent of maximum plan speed (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds (%)
  Aug 2019 May 2019 Feb 2019 Aug 2019 May 2019 Feb 2019
FTTP 89.4% 90.1% 87.1% 90.2% 90.4% 87.7%
FTTN 79.7% 79.5% 78.6% 87.9% 87.9% 87.9%
HFC 88.8% 89.3% 86.4% 89.1% 89.3% 87.8%
FTTC 87.5% n/a n/a 90.1% n/a n/a

ADSL

  Speed (Mbps)
  Aug 2019 May 2019 Feb 2019
ADSL 7.8Mbps 7.2Mbps 8.5Mbps

Table 4. Average NBN and ADSL download speeds during busy hours

  Aug 2019 May 2019 Jul 2018
NBN 100/40Mbps 85.3Mbps 85.6Mbps 81.4Mbps
NBN 50/20Mbps 41.3Mbps 41.2Mbps 40.0Mbps
NBN 25/5Mbps 22.4Mbps 22.7Mbps 22.0Mbps
ADSL 7.8Mbps 7.2Mbps 6.7Mbps

Table 5. Average NBN and ADSL download speeds by hour of day (Mbps)

Aug 2019 May 2019 Jul 2018
Time 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL
1 AM 88.74 42.24 22.84 8.11 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
2 AM 88.74 42.24 22.84 8.11 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
3 AM 88.74 42.24 22.84 8.11 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
4 AM 88.74 42.24 22.84 8.11 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
5 AM 88.74 42.24 22.84 8.11 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
6 AM 88.01 42.08 22.77 8.09 88.67 41.83 23.04 7.56 86.05 41.11 22.46 7.63
7 AM 88.01 42.08 22.77 8.09 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
8 AM 88.01 42.08 22.77 8.09 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
9 AM 88.01 42.08 22.77 8.09 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
10 AM 88.01 42.08 22.77 8.09 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
11 AM 88.01 42.08 22.77 8.09 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
12 PM 87.72 41.94 22.71 7.84 88.49 41.8 22.99 7.62 85.58 41.13 22.40 7.47
1 PM 87.72 41.94 22.71 7.84 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
2 PM 87.72 41.94 22.71 7.84 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
3 PM 87.72 41.94 22.71 7.84 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
4 PM 87.72 41.94 22.71 7.84 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
5 PM 87.72 41.94 22.71 7.84 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
6 PM 86.69 41.59 22.64 7.79 87.5 41.62 22.93 7.5 84.89 40.99 22.29 7.26
7 PM 86.14 41.49 22.48 7.82 86.89 41.43 22.84 7.29 83.39 40.72 22.28 7.01
8 PM 84.36 41.05 22.38 7.68 86.8 41.34 22.74 7.27 82.03 40.47 22.16 6.79
9 PM 84.27 41.04 22.42 7.83 85.52 41.22 22.59 7.22 80.27 39.98 22.05 6.58
10 PM 86.9 41.68 22.57 7.96 83.72 40.71 22.5 7.13 80.30 39.90 22.10 6.65
11 PM 87.95 41.88 22.7 7.86 86.44 41.18 22.67 7.2 82.67 40.71 22.30 7.02
12 AM 88.74 42.24 22.84 8.11 87.88 41.51 22.85 7.34 84.79 40.86 22.35 7.42

Table 6. Distribution of download speed tests, by percentage of plan speed

  Aug 2019 May 2019 Jul 2018
Over 90% plan speed 66.7% 66.8% 69.8%
50% - 90% plan speed 27.0% 27.0% 22.8%
Under 50% plan speed 6.3% 6.2% 7.4%

Table 7a. Web page loading time

Aug 2019 May 2019 Jul 2018
Aussie Broadband 2.6 sec 3.0 sec 3.1 sec
Dodo & iPrimus 3.3 sec 3.3 sec n/a
Exetel 2.6 sec 2.9 sec n/a
iiNet 2.8 sec 3.0 sec 3.2 sec
MyRepublic 2.8 sec 3.7 sec 3.4 sec
Optus 3.2 sec 3.3 sec 3.4 sec
Telstra 2.7 sec 2.8 sec 2.8 sec
TPG 3.1 sec 3.4 sec 3.1 sec
ADSL 5.2 sec 5.4 sec 5.5 sec

Table 7b. Latency

Aug 2019 May 2019 Jul 2018
Aussie Broadband 13.2 ms 12.6 ms 16.1 ms
Dodo & iPrimus 29.5 ms 23.3 ms n/a
Exetel 13.7 ms 12.7 ms n/a
iiNet 13.7 ms 16.9 ms 14.3 ms
MyRepublic 22.0 ms 18.3 ms 20.2 ms
Optus 15.1 ms 14.8 ms 14.7 ms
Telstra 12.0 ms 11.4 ms 13.5 ms
TPG 12.6 ms 12.6 ms 15.0 ms
ADSL 25.0 ms 24.5 ms 25.9 ms

Table 7c. Frequency of packet loss

Packet loss (%) Percentage of tests (%)
Aug 2019 May 2019 Jul 2018
0% 63.4% 38.4% 41.32%
>0% - 0.1% 11.6% 45.5% 49.59%
0.1% - 0.2% 6.8% 4.3% 3.42%
0.2% - 0.3% 4.4% 2.6% 1.49%
0.3% - 0.4% 2.8% 1.9% 0.80%
0.4% - 0.5% 1.7% 1.2% 0.45%
0.5% - 0.6% 1.3% 0.9% 0.30%
0.6% - 0.7% 1.0% 0.7% 0.20%
0.7% - 0.8% 0.7% 0.5% 0.14%
0.8% - 0.9% 0.5% 0.4% 0.12%
0.9% - 1% 0.4% 0.3% 0.11%
>=1% 5.2% 3.2% 2.04%

More information

Previous broadband performance data