Report a consumer issue

  • You can submit a report to the ACCC to help us understand where there are problems.
  • Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research.
  • We focus on issues that can result in widespread harm.

What the ACCC does

  • We accept and record reports of information about business practices and behaviours that concern you.
  • We respond to reports when we have information that may help you, or you have asked a question about your rights or obligations under the law.

What the ACCC can't do

  • We don’t resolve individual complaints or provide legal advice on your rights and obligations under the law.
  • We don’t make formal decisions on whether a person or business has breached the law as only the courts can do this.
  • We generally don’t comment on our investigations or what action we may take from the information provided in reports we receive.

How the ACCC can use your report

Our Privacy Policy sets out what we will do with your information.

Next steps in your reporting process

  1. Tell us about your experience

    Tell us about your consumer issue and the business you're having problems with.

  2. We’ll read through your report

    In most cases you won't hear from us after submitting your report. We'll be in touch if you've asked for help clarifying your rights or obligations under the law, or we need more information from you.

  3. We'll use your story to understand what market issues are causing the most harm to consumers

    The information you share helps us gather intelligence, then use it to direct our resources to matters that provide the greatest benefit for consumers like you.

Getting started

Let’s make sure you’re in the right place to discuss your issue. While making a report to the ACCC helps us provide greater benefit to consumers, unfortunately we can’t use it to help you resolve your individual issue with a business.

Have you raised your issue directly with the business?

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