Has your small business or franchise been affected by unfair, misleading or anticompetitive conduct? We’d like to know about it. We’re unable to resolve individual business disputes, but we do want to know about widespread problems for consumers or small business. Find out how we decide when to take action What we can and can’t do for small business Our Privacy Policy sets out what we will do with your information Are you a consumer looking to report an issue with a business? Required fields indicated by: * Who is making the report? I wish to make this report anonymously. This allows you to report your concerns to the ACCC without providing your contact details. If you choose this option, the ACCC will not be able to respond to you if you have asked a question or requested information about your rights or obligations under the law. Title - None -MrMrsMsMissDr First name * Last name * Name of your business Address Address Address 2 City/Suburb State * - Select -Australian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern AustraliaOutside of Australia Postcode * Phone number Email address * Do you use a TTY (Telephone Typewriter) * Yes No Nature of business (industry) * - Select -Accommodation, cafes and restaurantsAgricultureBasic material wholesalingBusiness servicesCommercial fishingCommunication servicesConstructionEducationElectricity, gas and water supplyFinanceFood, beverage and tobacco manufacturingFood retailingForestry and loggingGovernment administration and defenceHealth and community servicesInsuranceLibraries, museums and the artsMachinery and equipment manufacturingMachinery and motor vehicle wholesalingMetal product manufacturingMiningMotion picture, radio and television servicesMotor vehicle retailing and servicesNon-metallic mineral product manufacturingOther manufacturingPersonal and household good retailingPersonal and household good wholesalingPetroleum, coal, chemical and associated product manufacturingPrinting, publishing and recorded mediaProperty servicesServices to agriculture; hunting and trappingSport and recreationTextile, clothing, footwear and leather manufacturingTransport and storageWood and paper product manufacturingOther How old is your business? * - Select -UnknownLess than 2 years2-3 years3-5 years5-10 years10-15 yearsMore than 15 years How many employees does your business have? * - Select -0-45-1920-199200+ Do you identify as Indigenous Youth Remote location Chronic illness Person with disability Older Australian Non English speaking background Financial hardship Who is the report about? Name of business Address Address Address 2 City/Suburb State * - Select -Australian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern AustraliaOutside of Australia Postcode * ABN ACN Phone number Email address Website Nature of business (industry) * - Select -Accommodation, cafes and restaurantsAgricultureBasic material wholesalingBusiness servicesCommercial fishingCommunication servicesConstructionEducationElectricity, gas and water supplyFinanceFood, beverage and tobacco manufacturingFood retailingForestry and loggingGovernment administration and defenceHealth and community servicesInsuranceLibraries, museums and the artsMachinery and equipment manufacturingMachinery and motor vehicle wholesalingMetal product manufacturingMiningMotion picture, radio and television servicesMotor vehicle retailing and servicesNon-metallic mineral product manufacturingOther manufacturingPersonal and household good retailingPersonal and household good wholesalingPetroleum, coal, chemical and associated product manufacturingPrinting, publishing and recorded mediaProperty servicesServices to agriculture; hunting and trappingSport and recreationTextile, clothing, footwear and leather manufacturingTransport and storageWood and paper product manufacturingOther Name(s) of employees dealt with (if known) Relationship Are you a supplier, customer or competitor of the business you are making a report about? Supplier Customer Competitor Franchisee Other Reason for contact The ACCC is only able to examine issues that relate to the Competition and Consumer Act 2010 Refusal to supply products or services Franchising Anti-competitive behaviour Unconscionable conduct Other Description of conduct COVID-19 reports Please include the phrase "COVID-19" in the description field to help us direct your query to the right team. Please provide a brief account of the nature of the issue Description of loss What loss have you (and others) incurred as a result of the conduct you are making a report about? Description of outcome Brief description of the outcome you are seeking Note: the ACCC does not offer a dispute resolution service. Even if we establish a breach of the Act, it won’t necessarily result in an outcome that directly benefits your situation. Additional information Additional questions will appear here when relevant to your report. What is the type and brand name of the product sought? Date attempted to purchase goods? e.g. 24 Jun 2022 Have you sought a reason for the refusal from the supplier? * Yes No What is the stated reason? Is there an alternative source of supply for this brand or a different brand of a similar product? * Yes No Name of franchise Location of franchise Date disclosure documents provided e.g. 24 Jun 2022 Have you tried to resolve your issue through direct negotiations with the franchisor? * Yes No Date of approach e.g. 24 Jun 2022 What has happened as a result of that process? Have you tried to resolve your issue through mediation as outlined in the Franchising Code of Conduct? * Yes No If no, you may wish to contact the Australian Small Business and Family Enterprise Ombudsman on 1300 650 460 or www.asbfeo.gov.au/franchising-disputes Please provide the date the mediation took place e.g. 24 Jun 2022 What has happened as a result of that process? What product or service are you dealing with? How has your ability to compete been affected by the conduct you are making the report about? For example, are you unable to discount prices due to pressure being applied by a supplier or manufacturer? Were you able to clearly understand the meaning of any documents provided to you? * Yes No Did the other party to the transaction use any undue influence or pressure? * Yes No Other parties or agencies Have you lodged this report with any other parties or agencies? * Yes No Please provide their contact details What did they offer to do for you? Attachments Please include a summary of your enquiry if attaching a document. Do not use a document as your only description. This will assist us in assessing your enquiry. Add a new file Upload More informationFiles must be less than 5 MB. Allowed file types: gif jpg png txt rtf html odf pdf doc docx ppt pptx xls xlsx xml. Preview submission
