Consumer protection

There is help available to protect yourself from scams, unsafe products, and unfair treatment from businesses.

Buying safe products

The Australian Consumer Law contains a range of protections to help ensure that the products you buy are safe.

Identifying a genuine business

Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.

Protecting yourself from scams

Scams come in all shapes and sizes. Have you received an offer that seems too good to refuse, or a request to donate to a good cause? Perhaps an invitation to ‘befriend’ or connect with an online admirer? Scammers know how to press your buttons to get what they want.

When a business goes bust

Consumers can be left out of pocket when a business goes bust. For any queries or complaints regarding an insolvent company, you should contact the appointed external administrator.

Where to go for consumer help

It can be confusing deciding who to contact when you have a consumer problem. This page provides information about where to go for consumer help.