Resolve a problem

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

Are the goods of acceptable quality?

  • Are they safe, lasting and have no faults?
  • Do they look acceptable?
  • Do they work as they would normally be expected to?

Example:

You bought a TV six months ago and now it won't turn on. A reasonable consumer would expect the TV to still work after six months, so this is the time to use your rights.

Exception

If you caused the problem with the TV by misusing it or failing to take reasonable steps to prevent the problem, you do not have the right to repair, replace or refund.

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More information

Consumer rights & guarantees