Consumer protection agencies

Get help resolving your consumer problem from both Australian and international consumer protection agencies.

State and territory consumer protection agencies

Your local state and territory consumer protection agency (sometimes called 'consumer affairs') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.

International consumer protection

The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. ICPEN's website provides useful information on how you can resolve cross-border disputes.

ICPEN also maintains the eConsumer.gov website where you can report international scams and other consumer complaints.

The US Federal Trade Commission maintains a list of consumer protection and competition authorities worldwide.

More information

Where to go for consumer help