NBN Co has experienced difficulty in servicing Commonwealth Government High Security (CHS) sites.
On 7 September 2017 the ACCC approved Telstra’s request for regulatory forbearance to defer its disconnection obligations for CHS sites under the Migration Plan. The regulatory forbearance was provided to ensure that, where there are difficulties in making CHS sites serviceable, those sites can remain connected to their existing services for a limited additional period.
On 21 December 2018 Telstra wrote to the ACCC advising that following a review of arrangements for disconnections at CHS sites it was now seeking forbearance from the ACCC to continue to defer its disconnection obligations for copper based services at CHS sites.
On 9 January 2019 the ACCC approved Telstra’s request for regulatory forbearance in relation to Telstra’s disconnection obligations for CHS sites under clause 14 and 3 of the Migration plan. The ACCC also approves regulatory forbearance under clause 22 and schedule 7 of the Migration Plan in relation to Telstra’s disconnection obligations for Special Services at CHS sites.