Motor vehicle information scheme (MVIS)

The Motor Vehicle Information Scheme (MVIS), comes into effect on 1 July 2022 and will increase competition and choice for consumers about where they have their cars serviced and repaired.

About the Motor Vehicle Information Scheme

The Competition and Consumer Amendment (Motor Vehicle Service and Repair Information Sharing Scheme) Act 2021 requires motor vehicle service and repair information to be made available for purchase by Australian repairers at a fair market price.

Under the mandatory scheme, independent Australian motor vehicle repairers will have fair access to the information needed to service and repair cars. This includes software updates to connect a new spare part with a car, or information and codes for computerised systems from a car manufacturer.

Previously, only car manufacturers and their affiliated repairers were able to access important service and repair information, preventing many independent repairers from competing fairly for car servicing and repair work. This created additional costs for consumers, as well as inconvenience and delays.

The new law, which amends the Competition and Consumer Act (CCA), will initially apply to passenger vehicles and light goods vehicles other than omnibuses, manufactured on or after 1 January 2002.

It does not apply to 2 or 3 wheeled vehicles, farm, construction or heavy vehicles, motor homes or buses.

These changes to the automotive servicing sector adopt recommendations from the ACCC’s new car retailing industry market study.

ACCC’s role in the scheme

The ACCC will have a broad oversight and enforcement role. We have established a dedicated team to ensure the industry has a clear understanding of the ACCC’s role and functions, and will closely monitor the implementation of and compliance with the scheme.

Our objectives are to:

  • ensure data providers, such as motor vehicle manufacturers, understand their obligations
  • monitor the implementation of and compliance with the scheme
  • educate and provide guidance to industry stakeholders and data providers
  • work collaboratively with the Scheme Adviser to increase awareness and educate businesses.

Scheme Adviser

The Scheme Adviser will be a joint industry-led body appointed by the Minister to support the scheme.

The Scheme Adviser will be responsible for:

  • dispute resolution
  • sharing information about the scheme online
  • providing reports about the operation of the scheme, including reporting to the ACCC on any systemic regulatory or enforcement issues.

It also has the role of educating repairers about the scheme and providing information about the scheme online.

Information for motorists

The scheme provides a fairer opportunity for independent repairers to compete, improving outcomes for consumers.

With greater competition consumers can shop around for an independent repairer that offers the best price, service and convenience, knowing they will all have access to the information needed to complete the servicing or repair.

The scheme does not provide consumers with direct access to service and repair information. However, it does not prevent car manufacturers from sharing information with consumers. Safety and security information can only be accessed by repairers who meet the access criteria.

Information for manufacturers

Once the legislation commences on 1 July 2022 data providers, such as motor vehicle manufacturers, will be required to provide information to independent repairers necessary for conducting diagnostics, servicing or repair activities at a fair market price.

Information for independent repairers

This reform creates a fairer opportunity for Australian motor vehicle repairers to compete in this industry. Independent repairers will be able to access information used to diagnose faults, service and repair vehicles as supplied to the market.

Independent repairers will also be able to access safety and security information, provided they meet the safety and security criteria prescribed by the scheme rules. Data providers are unable to supply safety and security information if the relevant criteria are not met.

Penalties apply for failure to comply with the main obligations of the scheme and the ACCC will have a number of enforcement tools available. These will range from infringement notices to commencing legal proceedings in the Federal Court alleging that individuals or companies have breached the CCA.

Information for data providers

Guidance to assist the industry comply with the legislation will be released in early 2022.

Subscribe for updates

Subscribe to the Small Business Information Network (SBIN) for updates about the ACCC’s role and function in the scheme.

Contact

Data providers can contact the Motor vehicle information scheme team: motorvehiclerepairinfo@accc.gov.au

Repairers can contact the Scheme Adviser from 1 July 2022.  In the meantime, please contact our Infocentre  if you have any questions about the scheme.  

Motorists can find more information in our Consumers section of the website or report a business to our Infocentre

More information

Media releases

Media release - ACCC welcomes new law on motor vehicle service and repair information (June 2021)

Relevant laws

Competition and Consumer Amendment (Motor Vehicle Service and Repair Information Sharing Scheme) Act 2021

Competition and Consumer (Motor Vehicle Service and Repair Information Sharing Scheme) Rules 2021

Additional resources

Motor vehicle sales & repairs - an industry guide to the Australian Consumer Law

Buying or renting a car

Just bought a new car?

New Car Retailing Industry market study and factsheets (2017)

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