Rights of repairers and registered training organisations
Under the scheme, repairers and registered training organisations can buy service and repair information, at a fair price. This information is for use to diagnose faults with, service or to repair vehicles.
Data providers must publish this information in an easily accessible format on their website.
To access this information there must be an agreement in place between the repairer or registered training organisation and a data provider.
Data providers must provide scheme information that is either:
- in the same format as they provide to other repairers, or
- another format that is easily accessible.
The Australian Automotive Service and Repair Authority (AASRA) provide help accessing information. They can also help to verify individual credentials if required.
You can also find a list of car manufacturers, with links to their websites with scheme information on the Australian Automotive Service and Repair Authority website.
Restricted safety and security information
Some repairers and registered training organisations may also be eligible to access safety and security information. Access to safety and security information is restricted.
Data providers must keep safety and security information separate from other scheme information. Only individuals with proper credentials can access this information.
Safety or security information can only be accessed if:
- it is being used for repairer’s business or providing a registered training organisation course, and
- the individual requesting access has passed the required ‘fit and proper person’ check.
Each system connected to the following propulsion systems installed in a vehicle is safety information:
- the hydrogen system
- the high voltage system
- the electric propulsion system, or
- any other system connected to the above three types of systems.
Information about a vehicle’s mechanical and electrical security system is security information. This includes information about the locking and immobilising of the vehicle.
This information is:
- unique to the vehicle
- only used for a limited time.
Disputes between parties
If a dispute arises between a data provider and a repairer or registered training organisation, both parties are encouraged to resolve the dispute informally. If a dispute cannot be resolved informally, either party can appoint a mediator to try and resolve the dispute.
If both parties are unable to agree on a mediator, AASRA can nominate a mediator to commence the dispute resolution process.
Once a mediator is agreed on, attending mediation is mandatory and failure to attend mediation can attract penalties.
Data providers, repairers and registered training organisations can contact AASRA for more information about dispute resolution.
Penalties for not complying with the scheme
Data providers that fail to meet their responsibilities face significant penalties.
A court will determine the appropriate penalty amount based on individual circumstances.
The ACCC can also issue infringement notices.
See Fines and penalties for specific details of penalties.