Older Australians

Australians over the age of 65 make up more than 16% of our population. We provide a wide range of information and services to help older Australians understand and use their consumer rights.

Older Australians and the ACCC

Under the Australian Consumer Law, you have rights when buying products or services, whether you buy something in-store, online, at home or over the telephone.

They include:

  • the right to be treated fairly
  • the right to be given accurate information before you buy
  • the right to cancel a faulty service
  • the right to a repair, replacement or refund if something goes wrong.

The ACCC recognises that some older Australians may be disproportionately impacted by conduct that breaches competition and consumer laws. Taking action on conduct that impacts vulnerable and disadvantaged consumers is an enduring priority for the ACCC.

Resources for older Australians

We've compiled a collection of resources to help you understand your consumer rights and to help you use these rights if something you pay for isn't right.

Ladder safety video

Ladder-related injuries are on the rise for older men in Australia. Choose the right ladder for the job, don't work in wet or windy conditions, and have another person hold the ladder.

More information

Complaints & problems

Council on the Ageing

National relay service

Consumer vulnerability - A business guide to the Australian Consumer Law