Mobile phone services

When buying mobile phone products and services, it helps to be aware of the latest consumer advice and follow tips to protect your rights

Choosing a mobile plan

Consumers have rights when shopping for mobile phone services. When choosing a phone provider you need to consider your usage patterns and compare prices and contracts.

Included value in mobile plans

When choosing or renewing your mobile phone plan, there are a few things to look out for when comparing included value.

Switching services

You don’t necessarily have to switch your provider to get the best deal. If you’ve been with the same provider for a while you may also get a better deal just by switching to a new plan.

Managing your data usage

Many mobile phone plans now offer data allowances that you can use on your phone to do things like browse the internet, send and receive email, and use other applications, like GPS, twitter and Facebook. Using such services can be useful and convenient, but it can also end up being expensive if you use them too much.

Using your mobile overseas

Most phone companies allow you to use your mobile phone when travelling overseas. This service is known as ‘international roaming’.

In-app purchases

Avoid unexpected bills by knowing how to prevent unauthorised in-app purchases on your smartphone or tablet.