Regulator performance framework

The Australian Government’s Regulator performance framework (RPF) was released in October 2014 and is part of the Government’s commitment to reduce unnecessary or inefficient regulation imposed on individuals, business and community organisations.

Key performance indicators

As part of the Regulator performance framework (RPF), regulators are required to annually assess their performance against six key performance indicators (KPIs). The KPIs are:

  1. Regulators do not unnecessarily impede the efficient operation of regulated entities
  2. Communication with regulated entities is clear, targeted and effective
  3. Actions undertaken by regulators are proportionate to the regulatory risk being managed
  4. Compliance and monitoring approaches are streamlined and coordinated
  5. Regulators are open and transparent in their dealings with regulated entities
  6. Regulators actively contribute to the continuous improvement of regulatory frameworks.

ACCC Performance Consultative Committee

The ACCC Performance Consultative Committee (APCC) was established in 2015 to act as the ACCC’s stakeholder consultation body under the RPF. The APCC consists of 15 business, legal and consumer representatives who collectively cover the broad range of stakeholders that the ACCC engage with in undertaking its various functions.

The main function of the APCC is to externally validate the ACCC’s self-assessment. External validation provides an avenue for the APCC to provide feedback on whether the self-assessment results broadly accords with their views of the ACCC’s performance against the KPIs over the assessment period. The committee is well placed to provide feedback to the ACCC and to the Minister about the ACCC’s performance.

Evidence metrics

Regulators are required to show how they have met each KPI by providing evidence of their activities. To support the ACCC’s assessment against the KPIs, we developed evidence metrics in consultation with the APCC. This includes results from the ACCC’s business survey that asks respondents to rate the ACCC’s performance against each of the six KPIs and provide their views regarding the ACCC’s performance and improvement strategies. The survey focuses on the ACCC’s actions in relation to businesses subject to regulatory processes rather than stakeholders who benefit from the ACCC’s intervention such as consumers.

Annual self-assessments and survey of business stakeholders

The ACCC’s self-assessments against the RPF and the reports by ORC International on the annual survey of regulated businesses are published below.