Your rights when you buy something

When you buy goods and services including disability-related purchases, you have rights under law.

This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.

This publication was developed by the state/territory consumer protection agencies and the ACCC.

You can order a braille version of this publication by emailing a request to publications.unit@accc.gov.au.

Available languages

Arabic | العربية - Your rights when you buy something [ pdf (1.68 MB) ]

Chinese simplified | 简体中文 - Your rights when you buy something [ pdf (1.69 MB) ]

Greek | Ελληνικά - Your rights when you buy something [ pdf (1.69 MB) ]

Hindi | हिन्दी - Your rights when you buy something [ pdf (1.78 MB) ]

Italian | Italiano - Your rights when you buy something [ pdf (1.62 MB) ]

Spanish | Español - Your rights when you buy something [ pdf (1.64 MB) ]

Filipino | Tagalog - Your rights when you buy something [ pdf (1.61 MB) ]

Vietnamese | Tiếng Việt - Your rights when you buy something [ pdf (1.62 MB) ]

Translating and interpreting service

If you are using assistive technology and cannot access our translated information, please contact our translating and interpreting service on 131 450 and ask for 1300 302 502.