Broadband speed claims: Industry guidance

On 21 August 2017, the ACCC published guidance for retail service providers on how to advertise speeds for fixed-line broadband services, including clearly identifying typical peak speeds. The guidance followed extensive consultation with network providers, retailers and consumer representatives and builds on six principles that the ACCC published in February.

On 23 May 2019, the ACCC published updated guidance.

The guidance, which replaces the August 2017 version, has been updated to improve clarity, maintain currency, and apply to services supplied over fixed wireless networks.

The consultation period has ended. The ACCC is considering submissions on the proposed enhancements to the Broadband Speeds Claims Industry Guidance.

See: Industry guidance consultation paper - 2020.