Undertaking date

Undertaking type

s.87B undertaking


Section (29)(1)(m) of the Australian Consumer Law


Appliance retailing

Company or individual details

  • Name

    Woolworths Group Ltd trading as BIG W


    000 014 675


The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from Woolworths Group Ltd trading as BIG W (BIG W). The undertaking is in relation to claims that between at least 30 December 2016 and 30 April 2018, BIG W representatives told consumers who complained about faulty Dyson branded products that they must deal directly with Dyson to obtain a remedy if the complaint was made more than 14 days from the date of purchase.

BIG W is a trading division of Woolworths Group Limited, comprising 183 BIG W department stores throughout Australia. BIG W stores sell a range of general merchandise products, including Dyson branded products.

BIG W acknowledges that it may have misled consumers about their rights in connection with the Consumer Guarantees. BIG W also acknowledges that in these circumstances it may have made false or misleading representations in contravention of section 29(1)(m) of the ACL.

To address the ACCC’s concerns, BIG W provided the ACCC with a section 87B undertaking that it will:

  • publish notices on its website and in-store asking consumers who purchased products from BIG W (including Dyson branded products) that they believe are faulty to bring the items into a BIG W store along with proof of purchase to receive a refund, repair or replacement, consistent with the Consumer Guarantees rights under the Australian Consumer Law
  • create an ‘Australian Consumer Law’ webpage that includes an easy to read explanation of a consumer’s rights under the ACL
  • review and improve its Australian Consumer Law compliance program.