Facebook, Inc - Kustomer, Inc.


  • Facebook, Inc


  • Kustomer, Inc.


Facebook, Inc. (Facebook) proposes to acquire Kustomer, Inc. (Kustomer).

Facebook, through its three messaging channels (Messenger, Instagram Messaging and WhatsApp) facilitates, among other things, communications between businesses and customers.

Kustomer supplies Customer Relationship Management (CRM) software focussed on customer service. 

Market inquiries

Document title Date


30/03/2021ACCC commenced informal review under the Informal Merger Review Process Guidelines.
22/04/2021Closing date for submissions.
24/06/2021Proposed date for announcement of ACCC’s findings (as outlined in the Informal Merger Review Process Guidelines, this may be a final decision or release of a Statement of Issues).

Project staff

  • Mark Basile
  • Morgan Woodland

Contact email