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Misleading and deceptive conduct in relation to a wiring repair plan. Undertakings given: to cease charging for the plan; and to use its best endeavours to refund to current and non-current customers the amount paid for the plan since 1992, including by placing advertisements in newspapers asking non-current customers to contact Telstra regarding a refund.

Price fixing arrangements in relation to frozen foods in Tasmania. Undertakings given to: provide trade practices compliance training, as well as a comprehensive compliance manual, to its employees, servants or agents; and examine its practices and policies to ensure they comply with the Trade Practices Act. The undertaking follows the imposition of pecuniary penalties and injunctions by the Federal Court (see ACCC Journal no. 4, p. 18).

Misleading labelling on two of its juice products. Undertakings given to place corrective advertising in newspapers, and to adhere to a corporate compliance program.

Proposed acquisition by Sigma of QDL was not opposed, because the concerns raised by the Commission that the acquisition would reduce competition in the pharmaceuticals wholesaling business in Victoria. The undertaking was such that should Sigma acquire QDL, it would then sell the two Victorian short line wholesaling businesses, Western Supply Company Pty Ltd and LKJ Newman & Co Pty Ltd that were recently acquired by QDL.

Misleading representations that goods would be transported by air when they were often transported by road. Undertakings given to: send letters of apology to relevant customers who used the IPEC Priority Express service during the 12 months to June 1996, offering $50 refunds or credits; publish apology notices in newspapers, providing a contact for queries; and develop trade practices compliance training and educational activities.

 Price fixing. Compliance undertakings.

False or misleading representations in relation to the place of origin of barbecues. Undertakings given to: use only the representation ‘Designed and manufactured in Australia using Australian and imported parts’ in relation to the origin of its barbecues (for three years); provide refunds to affected customers; and place corrective advertising in Australian newspapers.

Resale price maintenance in supply of prestige men’s clothing. Undertaking given to develop a trade practices compliance program. Note:  Includes attachment - Audit of Trade Practices Compliance Program for period ended 30 Sept 97.

Resale price maintenance in relation to supply of ‘Mountain Design’ outdoor adventure products. Undertakings given to: delete or strike through the proviso in the offending clause (or any clause with similar effect) in any franchise agreements it issues; review all franchise and supply agreements used by each company in the group to ensure the agreements do not contain clauses that breach the Trade Practices Act; develop a Commission-approved compliance education program; and apply for registration with the Franchising Code Council Ltd and adhere to its code of conduct.

False or misleading representations about place of origin of bedding ensembles. Undertaking for three years to: not supply a bedding ensemble labelled or otherwise represented as containing items made in Australia where such items are not made in Australia; relabel reserve stocks of the bedding ensembles held by the company; notify K-Mart, and any other retailer to whom the bedding ensembles had been sold or supplied, of the undertakings and make best efforts at its own cost to relabel, replace or recall the bedding ensembles; and continue to participate in the corporate compliance program established for the Pacific Dunlop group.

Unconscionable conduct in commercial transactions and misleading and deceptive conduct in relation to a Hamilton Island concessionaire. Undertaking given to conduct management seminars on the Trade Practices Act and to develop a compliance manual for all company management staff.

Misleading or deceptive conduct in relation to the level of supply of mobile security services. Undertakings given to: maintain sufficient staff levels including adequate back-up resources; maintain procedures for monitoring patrol attendances and inspection recording; advise clients of shared nature of service and exceptional circumstances in which services may not be provided; offer 2.5 per cent compensation to Perth metropolitan clients; fully refund significantly under-serviced clients; and establish a trade practices compliance program.

Misleading or deceptive conduct in relation to the publication of guides offering free access to the Internet. Undertakings given to: recall the guide; correct the offending representations; publish corrective advertisements in major Australian newspapers; offer refunds to customers of either the price of the guide or the registration fee; and introduce a Commission approved compliance program and a complaints handling system consistent with the Australian Standard.

Acquisition of port of Geelong. Undertakings given to: allow non-discriminatory access to port of Geelong to current and future users; notify the Commission of any intention to vertically integrate into the provision of other services at the port; and give advance notice of any linkages between the joint venture and any other competing port through ownership or involvement in any other significant business.

Acquisition of port of Geelong. Undertakings given to: allow non-discriminatory access to port of Geelong to current and future users; notify the Commission of any intention to vertically integrate into the provision of other services at the port; and give advance notice of any linkages between the joint venture and any other competing port through ownership or involvement in any other significant business.

Acquisition of port of Geelong. Undertakings given to: allow non-discriminatory access to port of Geelong to current and future users; notify the Commission of any intention to vertically integrate into the provision of other services at the port; and give advance notice of any linkages between the joint venture and any other competing port through ownership or involvement in any other significant business.

Acquisition of port of Geelong. Undertakings given to: allow non-discriminatory access to port of Geelong to current and future users; notify the Commission of any intention to vertically integrate into the provision of other services at the port; and give advance notice of any linkages between the joint venture and any other competing port through ownership or involvement in any other significant business.

Acquisition of port of Geelong. Undertakings given to: allow non-discriminatory access to port of Geelong to current and future users; notify the Commission of any intention to vertically integrate into the provision of other services at the port; and give advance notice of any linkages between the joint venture and any other competing port through ownership or involvement in any other significant business.

Tying of loans and building insurance. Undertakings given: not to engage in conduct which might cause borrowers from Keystart to believe that they are obliged to take out building insurance with one of the insurance companies nominated by Keystart; to send letters to borrowers who have taken out mortgage protection insurance with Lionheart clarifying earlier information provided to them and informing them that an association exists between UBS, Lionheart and St James; and to implement a trade practices compliance program.

False or misleading representations and exclusive dealing in relation to a promotion of its Lifestyle Protection policies. Undertaking given to maintain and update its compliance education programs.