Undertaking date

Undertaking type

s.87B undertaking

Reference number



ss. 52, 53(bb), 53(g) & 64(2A)

Company or individual details

  • Name

    Telstra Corporation Limited


    051 757 556


Misleading and deceptive conduct in relation to a wiring repair plan.

Undertakings given:

  • to cease charging for the plan; and
  • to use its best endeavours to refund to current and non-current customers the amount paid for the plan since 1992, including by placing advertisements in newspapers asking non-current customers to contact Telstra regarding a refund.