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The ACCC has accepted an undertaking from Advanced Lifestyle International Retail Pty Ltd (ALI) in respect of false or misleading representations it made to consumers during in-home sales presentations.
Between at least 15 January 2010 and 14 October 2010 ALI and its salespeople made various representations to consumers during in-home sales presentations for its massage wands, cushions, chairs and beds.
ALI acknowledges that these representations were false, misleading or deceptive for the following reasons:
when approaching consumers by telephone or in shopping centres ALI obtained invitations to consumers homes by telling them that ALI was offering a 'free therapy treatment' or a 'free massage', when the true purpose of ALI visiting a consumer's home was for salespeople to try and sell ALI products;
by representing that ALI or ALI's products were approved, sponsored or affiliated with the 'Government', when this is not true;
by representing that the price of an ALI product was less than the price that consumers ultimately had to pay for the product; and
by representing that consumers did not have the right to cancel their contract for the purchase of an ALI product within a 10-day cooling-off period, when this was not true.