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Tyco Australia Pty Ltd, trading as ADT Security (ADT), has provided a court enforceable undertaking to the ACCC in respect of its alarm monitoring services and its former provision of mobile patrol call services.
Since August 2001, ADT has represented to most of its residential and small business customers that the customers would receive Grade One or Grade A1 alarm monitoring services (the highest, most secure grade of alarm monitoring) when in fact the customers have not received Grade One/A1 monitoring as certified under the relevant Australian Standard: 2201.2-2001.