5 results, showing 1 to 5
The ACCC has expressed the view that publishing a price of an airfare that does not adequately disclose the total price payable by a consumer may contravene sections 52, 53(e) and 53C of the TPA.
Chubb has provided section 87B undertakings for the implementation of a comprehensive trade practices compliance program
The main elements of the compliance program are as follows:
changes to compliance and reporting structures, including regular compliance committee meetings and a disciplinary code for employees;
changes to company procedures to ensure that Chubb can respond to trade practices compliance issues, including a review of existing company procedures and linking employee performance appraisals and incentives to trade practices compliance;
the introduction of new hand held technology to provide for the electronic verification of service delivery in Chubb’s mobile patrol business;
the establishment of new procedures for the review of all company advertising and promotional material;
the implementation of annual trade practices compliance training for relevant employees and officers and ensuring that such training is provided to new employees as part of their initial induction program;
retaining an independent compliance practitioner to conduct annual audits of the Compliance Program; and
to review existing complaints handling procedures and to ensure that these procedures are consistent with the relevant Australian Standard (AS4269-1995).
Chubb has also undertaken to develop a voluntary code of conduct for the mobile patrol industry and to provide a copy of the code to all recognised security industry associations.