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Misrepresentations regarding savings, discounts, billing and potential income in respect of the reselling of telecommunications services (work-at-home schemes).
Undertaking given:
to stop engaging in conduct which breached the Trade Practices Act;
to provide refunds to customers wherever discounts not given as promised;
for distributors not to represent to customers that First Netcom approved or sponsored by Telstra; and
to review all promotional and training material; and
to establish a trade practices compliance program and a complaints handling system that meets the Australian Standard
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