First Netcom Pty Limited - s.87B undertaking

Undertaking date: 
22 December 1995
Undertaking type: 
s.87B undertaking
Reference number: 
D99/11637
Section: 
ss. 52, 53(c), 53(e), 53(g) & 59

Company or individual details

  • First Netcom Pty Limited
    067 043 145

Undertaking

Misrepresentations regarding savings, discounts, billing and potential income in respect of the reselling of telecommunications services (work-at-home schemes).

Undertaking given:

  • to stop engaging in conduct which breached the Trade Practices Act;
  • to provide refunds to customers wherever discounts not given as promised;
  • for distributors not to represent to customers that First Netcom approved or sponsored by Telstra; and
  • to review all promotional and training material; and
  • to establish a trade practices compliance program and a complaints handling system that meets the Australian Standard

Attachments

d99_11637.pdf