Privatised airports at Melbourne, Brisbane and Perth have rated strongly on quality of service in the first Australian Competition and Consumer Commission annual regulatory report
"The regulatory reports include a detailed assessment of quality of service performance at Melbourne, Brisbane and Perth Airports (Phase 1 airports)," ACCC Acting Chairman, Mr Allan Asher, said today. "Airlines and passengers were asked to rate airport performance on certain service indicators. The results indicate strong quality performance from at all three privatised airports. It is encouraging to see the Phase I airports providing high standards of quality post privatisation, while reducing aeronautical prices consistent with the CPI-X price cap".
Examples of the quality of service results obtained from the passenger and airline surveys are: for Perth Airport, 75% of passengers surveyed rated the waiting time for check-in-facilities as "excellent", or just below. Availability of trolleys also rated as "excellent", or just below. airlines surveyed rated the runways, aprons and taxiways at Melbourne Airport as "good" to "excellent". Passengers surveyed rated flight information displays at Melbourne Airport as "good" to "excellent". more than 70% of passengers surveyed at Brisbane Airport were "satisfied" or "very satisfied" with the waiting time for Government inspection. Gate lounges rated similarly.
The airline surveys did identify concerns with the standard of some facilities. In general airport operators acknowledged the need for improvements to such facilities and in a number of cases identified measures being implemented to address concerns.
Quality of service monitoring is a complement to the prices oversight arrangements.
Under price cap regulation there may be incentives to increase profits by reducing costs. In some cases such cost cutting may lead to a lower quality of service. Quality of service monitoring is a means of providing an indication of whether such cost cutting might be occurring over time.
The reports also cover: Price cap compliance: CPI-X price cap on aeronautical services; Financial accounts reporting; and Prices monitoring.
"The regulatory reports include a detailed assessment of quality of service performance at Melbourne, Brisbane and Perth Airports (Phase 1 airports)," ACCC Acting Chairman, Mr Allan Asher, said today. "Airlines and passengers were asked to rate airport performance on certain service indicators. The results indicate strong quality performance from at all three privatised airports. It is encouraging to see the Phase I airports providing high standards of quality post privatisation, while reducing aeronautical prices consistent with the CPI-X price cap".
Examples of the quality of service results obtained from the passenger and airline surveys are: for Perth Airport, 75% of passengers surveyed rated the waiting time for check-in-facilities as "excellent", or just below. Availability of trolleys also rated as "excellent", or just below. airlines surveyed rated the runways, aprons and taxiways at Melbourne Airport as "good" to "excellent". Passengers surveyed rated flight information displays at Melbourne Airport as "good" to "excellent". more than 70% of passengers surveyed at Brisbane Airport were "satisfied" or "very satisfied" with the waiting time for Government inspection. Gate lounges rated similarly.
The airline surveys did identify concerns with the standard of some facilities. In general airport operators acknowledged the need for improvements to such facilities and in a number of cases identified measures being implemented to address concerns.
Quality of service monitoring is a complement to the prices oversight arrangements.
Under price cap regulation there may be incentives to increase profits by reducing costs. In some cases such cost cutting may lead to a lower quality of service. Quality of service monitoring is a means of providing an indication of whether such cost cutting might be occurring over time.
The reports also cover: Price cap compliance: CPI-X price cap on aeronautical services; Financial accounts reporting; and Prices monitoring.