ACCC welcomes Jetstar’s plan to stop pre-selecting extras

2 December 2016

Following discussions with the Australian Competition and Consumer Commission, Jetstar has advised it plans to stop pre-selecting extras on its online booking platforms.

This follows yesterday’s announcement that Virgin Australia had decided to cease its practice of pre-selecting travel insurance. 

As of 1 July 2017, Jetstar will no longer pre-select checked baggage, seat selection, travel insurance and charity donations on its online booking platforms.

While the ACCC would have preferred the change be made earlier, it welcomes this decision as a positive move for Australian consumers.

“The ACCC has been concerned that the ‘opt out’ model has seen a number of consumers unintentionally pay for unwanted ‘pre-ticked’ extras,” ACCC Chairman Rod Sims said.

“Jetstar’s announcement is another step forward in the ACCC’s continuing effort to end pre-selection conduct in the Australian airline industry."

“The ACCC will continue to engage with the remaining domestic airlines that still pre-select extras, and urge them to follow suit.”

“The ACCC will also turn its attention to international airlines operating within Australia which continue to pre-select extras,” Mr Sims said.

Background

Qantas do not pre-select optional extras on their online booking platforms.

 

Release number: 
MR 228/16
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Media Team - 1300 138 917, media@accc.gov.au