ACCC releases new Indigenous consumer education film online

3 April 2013

The Australian Competition and Consumer Commission today released its latest Indigenous consumer education film aimed at encouraging Indigenous consumers to use their refund and warranty rights, ‘Six Simple Rules’.

“Like other Australians, many Indigenous consumers are unaware of their rights when goods are faulty or services are not carried out correctly,” NT Regional Director Derek Farrell said.

“This film tries to inform, entertain and empower Indigenous consumers about their rights. Businesses are also encouraged to view the film to make sure they are complying with the law.”

The film aims to present the key messages underlying the consumer guarantees regime in the Australian Consumer Law in a way that is both interesting and understandable. It is part of a pilot consumer protection initiative aimed at engaging with Indigenous residents of remote communities and loading the films on Youtube so that they can be shared and commented on.

“We hope that this film will help Indigenous consumers to confidently exercise their consumer rights.”

“This film, along with the ‘ACCC – Your Rights Mob Tiwi Islands’ Facebook Page, shows that the ACCC is prepared to embrace social media as a means of identifying and responding to important consumer issues.”

“The release of the film presents an opportunity to remind businesses that the consumer guarantee provisions in the Australian Consumer Law are not negotiable, and that the ACCC will pursue traders who mislead Indigenous consumers about their legal rights,” Mr Farrell said.   

This video is available on YouTube and the ‘ACCC – Your Rights Mob Tiwi Islands’ Facebook Page. A further two films will be uploaded over the next two months.

‘Six Simple Rules’ can be accessed at http://www.youtube.com/watch?v=fbydiPiAQDU

The ‘ACCC – Your Rights Mob Tiwi Islands’ Facebook page can be accessed at http://www.facebook.com/ACCCTiwi

If consumers have complaints about a trader breaching consumer law, or want further information, call the ACCC’s Indigenous Infoline on 1300 302 143.

Release number: 
70/13
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Ms Meg Macfarlan - 0408 995 408
Additional contacts: 
Indigenous Infoline: 1300 303 143

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