There are more than two million small businesses actively trading across the country. Each of these small businesses have rights and responsibilities under the Competition and Consumer Act 2010.
The ACCC is committed to communicating with small businesses clearly and promptly. While we generally do not get involved in individual disputes, a key role of the ACCC is to provide guidance to small businesses and to help them deal with their individual matter. Where possible, the ACCC will also direct small businesses to alternate dispute resolution processes.
Our ACCC Commissioner with a special focus on small business, franchising, industry associations and business liaison, enables us to be more pro-active in encouraging fair-trading and strengthening competition in the small business sector.
Several areas of the ACCC’s work has a direct impact on small businesses.
The Small Business and Franchising Consultative Committee was established by the ACCC to provide a forum where competition and consumer law concerns related to the small business and franchising sectors could be discussed by industry and government.
The ACCC offers a free subscription service for those small businesses who wish to stay up-to-date on small business or franchising developments.
The ACCC has a number of resources for small businesses. Our free online education program for small businesses contains 10 short modules covering topics such as pricing, advertising, consumer rights, selling safe products and unlawful competition. We also have a program for people thinking about buying a franchise and one for tertiary students studying a business-related course.
- Call our Small Business Helpline on 1300 302 021
- Report a small business issue
- Find the appropriate advice, dispute resolution and small claims legal service.