Small business

There are more than two million small businesses actively trading across the country. Each of these small businesses have rights and responsibilities under the Competition and Consumer Act 2010.

Small business and the ACCC

The ACCC is committed to communicating with small businesses clearly and promptly. While we generally do not get involved in individual disputes, a key role of the ACCC is to provide guidance to small businesses and to help them deal with their individual matter. Where possible, the ACCC will also direct small businesses to alternate dispute resolution processes.

Our ACCC Commissioner with a special focus on small business, franchising, industry associations and business liaison, enables us to be more pro-active in encouraging fair-trading and strengthening competition in the small business sector.

See: What we can & can't do for small business

Competition and small business issues

Several areas of the ACCC’s work has a direct impact on small businesses.

Small Business & Franchising Consultative Committee

The Small Business and Franchising Consultative Committee was established by the ACCC to provide a forum where competition and consumer law concerns related to the small business and franchising sectors could be discussed by industry and government.

Information networks

The ACCC offers a free subscription service for those small businesses who wish to stay up-to-date on small business or franchising developments.

Online education programs

The ACCC has a number of resources for small businesses. Our free online education program for small businesses contains 13 short modules covering topics such as pricing, advertising, consumer rights, selling safe products and unlawful competition. We also have a program for people thinking about buying a franchise and one for tertiary students studying a business-related course.

Where to go for help

More information

Small business in focus


Small business disputes assistance

Moving to the NBN for small business