Broadband performance data

Our Measuring Broadband Australia program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter.

Last updated: February 2019

NBN plan speeds delivered during busy hours and the busiest hour

Aussie Broadband -1.0%
Dodo & iPrimus New
Exetel New
iiNet -5.0%
MyRepublic -0.1%
Optus -0.1%
Telstra -0.8%
TPG -2.3%
Aussie Broadband -1.4%
Dodo & iPrimus New
Exetel New
iiNet -18.6%
MyRepublic +5.7%
Optus +0.6%
Telstra -2.1%
TPG +2.6%
Aussie Broadband -1.4%
Dodo & iPrimus New
Exetel New
iiNet +1.1%
MyRepublic -0.2%
Optus +0.3%
Telstra -1.2%
TPG -3.2%
  • Busy hours = 7.00pm to 11.00pm.
  • Busiest hour = Fifth lowest hourly average speed out of all the month’s busy hours.
  • = Benchmark level 60%.
  • +- Percentage point changes compared with previous quarter's measurements.
  • Percent of maximum plan speed.
  • The shaded area indicates the boost to average speed if services not able to achieve maximum plan speeds were excluded from the overall results. These services include NBN FTTN connections not capable of delivering 50 Mbps. If you are a customer on a service that does not deliver expected speeds, contact your provider to ask whether the problem can be fixed or about moving onto a cheaper plan.

NBN and ADSL plan speeds delivered during busy hours by technology

  • All results
  • Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds

Average NBN and ADSL download speeds during busy hours by plan

Average NBN and ADSL download speeds by hour of day

Distribution of download speed tests, by percentage of plan speed

  • This chart shows the proportion of download speed test results for NBN plans that were above 90 per cent of plan speed, between 50 per cent and 90 per cent of plan speed, and under 50 per cent of plan speed. ADSL results are excluded.

Technical quality measures

Technical quality measures includes web page loading time, latency, and the frequency of packet loss.

Chart data tables

Data used in the charts are provided below.

Table 1. NBN plan speeds delivered during busy hours and the busiest hour

Download - busy hours Download - busiest hour Upload - busy hours
Feb 2019 Change (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds Feb 2019 Change (%) Feb 2019 Change (%)
Aussie Broadband 84.8% -1.0% 89.0% 67.9% -1.4% 86.1% -1.4%
Dodo & iPrimus 78.9% n/a 84.6% 61.1% n/a 83.3% n/a
Exetel 81.7% n/a 84.8% 60.1% n/a 89.9% n/a
iiNet 79.8% -5.0% 83.3% 48.3% -18.6% 88.2% +1.1%
MyRepublic 82.0% -0.1% 88.9% 66.8% +5.7% 84.4% -0.2%
Optus 83.9% -0.1% 89.9% 69.0% +0.6% 83.0% +0.3%
Telstra 82.7% -0.8% 89.8% 69.8% -2.1% 81.9% -1.2%
TPG 86.1% -2.3% 89.5% 71.8% +2.6% 85.9% -3.2%

Table 2. NBN and ADSL plan speeds delivered during busy hours by technology

NBN

  All results as a percent of maximum plan speed (%) Potential speeds that could be delivered when excluding results that are unable to achieve maximum plan speeds (%)
FTTP 87.1% 87.7%
FTTN 78.6% 87.9%
HFC 86.4% 87.8%

ADSL

  Speed (Mbps)
ADSL 8.47Mbps

Table 3. Average NBN and ADSL download speeds during busy hours

  Feb 2019 Nov 2018 Jul 2018 Mar 2018
NBN 100/40Mbps 81.6 Mbps 83.9 Mbps 81.4 Mbps 87.97 Mbps
NBN 50/20Mbps 40.6 Mbps 40.85 Mbps 40 Mbps 44.34 Mbps
NBN 25/5Mbps 22.6 Mbps 22.6 Mbps 22 Mbps 21.52 Mbps
ADSL 8.47 Mbps 7.65 Mbps 6.72 Mbps 7.99 Mbps

Table 4. Average NBN and ADSL download speeds by hour of day (Mbps)

Feb 2019 Nov 2018 Jul 2018 Mar 2018
Time 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL 100/40 Mbps 50/20 Mbps 25/5 Mbps ADSL
1 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
2 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
3 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
4 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
5 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
6 AM 86.46 41.83 23.05 8.93 87.02 41.65 23.03 8.32 86.05 41.11 22.46 7.63 89.71 44.82 22.32 9.07
7 AM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
8 AM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
9 AM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
10 AM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
11 AM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
12 PM 85.95 41.68 23.00 8.89 87.03 41.52 22.96 8.24 85.58 41.13 22.4 7.47 89.66 44.63 22.09 9.08
1 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
2 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
3 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
4 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
5 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
6 PM 85.32 41.54 22.91 8.74 86.31 41.38 22.88 8.08 84.89 40.99 22.29 7.26 89.28 44.46 21.83 8.81
7 PM 84.23 41.30 22.83 8.58 85.2 41.05 22.68 7.89 83.39 40.72 22.28 7.01 88.99 44.34 21.68 8.56
8 PM 82.81 41.15 22.75 8.47 84.05 40.97 22.61 7.7 82.03 40.47 22.16 6.79 88.75 44.4 21.76 8.47
9 PM 81.24 40.74 22.51 8.43 83.06 40.63 22.5 7.62 80.27 39.98 22.05 6.58 87.76 43.84 21.6 8.2
10 PM 79.69 40.34 22.37 8.37 83.44 40.57 22.43 7.68 80.3 39.9 22.1 6.65 88.53 43.33 21.45 8.2
11 PM 82.73 40.91 22.73 8.53 85.04 40.87 22.74 8.01 82.67 40.71 22.3 7.02 88.33 44.41 21.67 8.53
12 AM 84.85 41.44 22.90 8.72 86.04 41.19 22.91 8.13 84.79 40.86 22.35 7.42 89.45 44.51 22 8.79

Table 5. Distribution of download speed tests, by percentage of plan speed

  Feb 2019 Nov 2018 Jul 2018 Mar 2018
Over 90% plan speed 65.2% 68.82% 69.8% 70.3%
50% - 90% plan speed 27.4% 23.98% 22.8% 24.4%
Under 50% plan speed 7.4% 7.19% 7.4% 5.3%

Table 6a. Web page loading time

Feb 2019 Nov 2018 Jul 2018
Aussie Broadband 2.9 sec 2.7 sec 3.1 sec
Dodo & iPrimus 2.9 sec n/a n/a
Exetel 3.1 sec n/a n/a
iiNet 2.9 sec 2.6 sec 3.2 sec
MyRepublic 2.9 sec 2.6 sec 3.4 sec
Optus 3.3 sec 3.0 sec 3.4 sec
Telstra 2.8 sec 2.4 sec 2.8 sec
TPG 3.2 sec 3.2 sec 3.1 sec
ADSL 5.0 sec 5.0 sec 5.5 sec

Table 6b. Latency

Feb 2019 Nov 2018 Jul 2018
Aussie Broadband 13.1 ms 13.5 ms 16.1 ms
Dodo & iPrimus 19.6 ms n/a n/a
Exetel 11.9 ms n/a n/a
iiNet 16.3 ms 16.2 ms 14.3 ms
MyRepublic 18.2 ms 17.1 ms 20.2 ms
Optus 16.3 ms 14.1 ms 14.7 ms
Telstra 11.6 ms 12.1 ms 13.5 ms
TPG 15.4 ms 12.4 ms 15.0 ms
ADSL 23.3 ms 23.4 ms 25.9 ms

Table 6c. Frequency of packet loss

Packet loss (%) Percentage of tests (%)
Feb 2019 Nov 2018 Jul 2018
0% 41.02% 44.08% 41.32%
>0% - 0.1% 48.92% 50.11% 49.59%
0.1% - 0.2% 3.41% 1.95% 3.42%
0.2% - 0.3% 1.46% 0.78% 1.49%
0.3% - 0.4% 0.85% 0.45% 0.80%
0.4% - 0.5% 0.59% 0.31% 0.45%
0.5% - 0.6% 0.43% 0.21% 0.30%
0.6% - 0.7% 0.33% 0.15% 0.20%
0.7% - 0.8% 0.27% 0.12% 0.14%
0.8% - 0.9% 0.20% 0.10% 0.12%
0.9% - 1% 0.17% 0.08% 0.11%
>=1% 2.37% 1.67% 2.04%

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