Advertising & promotions

No matter how a business communicates with you—whether it’s through advertising, packaging, online, logos, endorsements or a sales pitch—you have the right to receive accurate and truthful messages about the products and services you buy.

False or misleading claims

There are laws in place to protect you from being misled about the products and services you buy. Businesses are not allowed to make statements that are incorrect or likely to create a false impression.

Cash back offers

Manufacturers of electrical equipment, computers and white goods sometimes offer cash back promotions to encourage you to buy their products. These offers are usually limited in time and have special application conditions you have to meet to get the money

Gift cards & discount vouchers

Discount voucher schemes may offer discounts or other benefits when buying products or services from participating businesses. There are often terms and conditions attached to the scheme.

Customer loyalty schemes

There are some important issues to consider if you’re thinking about signing up to a customer loyalty scheme.